Terms of entry and use

Abridged version of PHANTASIALAND’s regulations and rules of the house

1. Upon entry to PHANTASIALAND, guests accept the following terms of entry and use as binding.

2. On the day of use, the admission ticket entitles the guest to enter PHANTASIALAND within the common opening time. Please note the different opening times depending on summer or winter season. The ticket becomes void upon leaving Phantasialand. In case of early closing times (in the early/post season or due to weather conditions), Phantasialand is not liable for refunding the admission price in full or in part.

3. Guests must show their valid admission ticket to Phantasialand’s supervising personnel when requested. If guests cannot show their valid admission tickets, they will be committed to a payment of a general fee of € 50.00. Phantasialand explicitly points out that there is the eventuality of prosecution as a consequence of breach of domestic peace according to § 123 StGB (German law) and as a consequence to free admission obtained by fraud according to § 265a StGB (German law). The guest is bound to wear full outerwear during the entire park visit.

4. Children under the age of 8 years must be accompanied by an adult. For a group of children, the responsible accompanying adult(s) need(s) to be identified prior to entering Phantasialand. The accompanying adult(s) is/are responsible for the supervision of the children and is/are legally obligated to see to the childrens’ safety as well as to prevent the children from damages.

5. The individual attractions and shows in PHANTASIALAND can be visited according to their specific purpose. It is not permitted to leave the normal paths and roads or to use the attractions and shows in a way that is not in line with their specific purpose of use. Dogs must be kept on a leash at all times and are not allowed to be taken along to any attractions or shows. Guests are notified at the entrance of each individual attraction, if an additional admission price needs to be paid. Temporary and/or technical shutdowns of individual attractions and shows do not entitle to a reduction or a refund of the admission price.

6. All attractions and shows are visited at one’s own risk. Guests are obliged to see to their own safety by using the safety devices, by being careful at the entrance and exit areas, by taking notice of information signs, and by strictly following supervising directions. Radios, tape or other recorders may not be used. Musical instruments may not be played in the park. Visitors agree that by entering PHANTASIALAND staff may inspect the contents of bags. Glas bottles are not permitted due to security reasons.

7. Due to weather conditions (rain, ice rain, snow, etc.) and artificial snow, it may be slippery throughout the park, especially in the areas „Alt Berliner Dampfkarussell“, „Mystery Castle“ and „River Quest“. Guests need to take notice of this and have to act with
caution and have to exercise care all over the park. Guests are obliged not to go beyond barriers like ropes, fences, and trees. Furthermore, guests have to arrange for non-slip footwear. Guests have to avoid running or fast walking and have to use the railings. All water surfaces may not be entered or walked on even when it is covered with ice. In case of an accident due to a violation of the points mentioned above, guests may be held responsible for contributory negligence up to 100%.

8. Filming and photography due to commercial purposes requires always the permission of the general management. Flash units are not allowed at the shows and private filming is prohibited. We recommend that people who do not wish to be included in film and photo shoots, which occur at Phantasialand, avoid these areas and inform the staff of the Phantasialand recording team about it. Otherwise, we assume that the images can be used in public.

9. PHANTASIALAND does not accept liability for accidents in the park. Liability for deliberate action will remain unaffected. Complaints are to be communicated to park management before leaving the park. PHANTASIALAND does not accept claims after guests have left the park.

10. PHANTASIALAND does not accept liability for lost or stolen items which are not property of PHANTASIALAND.

11. Guests may be required to leave PHANTASIALAND immediately without a refund of the admission price, if they bother other guests, visit and use attractions contrary to their specific use, refuse to follow supervising directions or information signs, or misbehave in other ways. The supervising personnel is entitled to claim all rights as outlined in the rules of the house. Only children up to 12 years of age may use the playgrounds. They do this at their own risk.

12. Guests are liable to compensate PHANTASIALAND for all damages caused on purpose or particularly due to their behaviour subject to point 11. Accompanying adults are responsible for damages caused by the children entrusted in their care.

Brühl, February 2009