We care deeply about making sure all our guests feel welcome and can enjoy their day with us. On this page, you’ll find important information about tickets and helpful tips for guests with special needs, their accompanying persons, and pregnant visitors – to help you plan your visit with ease.
Please note that ticket availability is limited each day. We recommend reserving your visit early!
To visit Phantasialand, you will need either a pre-booked ticket at a special rate from our online shop or – under certain conditions – you may be eligible for free admission with an advance online reservation.
To ensure we can offer you the best possible ticket option, simply fill out the form below and send it to us via email at shop@phantasialand.de. We’ll be happy to assist you!
If you hold a German disability pass (Schwerbehindertenausweis), we’ll gladly use the information it provides to help choose the ticket that’s right for you:
In our online shop you can book the discounted TICKET AT A SPECIAL RATE as a guest with restrictions or accompanying person. If this is not displayed there, please book the SPECIAL PRICE TICKET. This special price is always the best price for the requested day and therefore cheaper than the special rate ticket.
This ticket is only valid for:
Only with online reservation. On the day of your visit, you will receive your free ticket at the Service Point at entrances Berlin or Mystery (9 a.m. – 2 p.m. | Wintertraum 11 a.m. – 4 p.m.) upon presentation of your reservation confirmation and valid proof.
The free admisson is only valid for:
Please reserve your visit day early, as the ticket contingent is limited on all days!
In our online shop, you can book a discounted ticket at a special rate if you are pregnant. If the special rate ticket is not shown during booking, please select the special price ticket instead – this always offers the best price for the chosen day.
This ticket is valid only for pregnant guests and requires presentation of a valid pregnancy record.
So that you can spend a fantastic day with us, you will find all the important information for your visit here in advance. If you have any further questions, we will be happy to help you personally on 02232 – 36 600 (Mon-Sat from 08 a.m. to 5.30 p.m., Sun/Public Holidays from 09 a.m. to 5.30 p.m.).
Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure (german language). However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.
Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office! (Please note: The brochure and the usage and waiver agreement are currently available in german language only.)
Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.
With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier‑free.
Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten and Wuze Town children's theatre can be reached via the normal entrances. Arena de Fiesta, Schauspielhaus and Silverado Theatre feature a separate entrance at ground level. Please contact our staff, they will be happy to help you.
Phantasialand has a wheelchair hire service for guests with disabilities. You are welcome to call 02232/36-240 two days before your visit to request a wheelchair. Provided that a wheelchair is still available for that date, we will be happy to reserve it for you and place the wheelchair at your chosen entrances. There you can borrow the wheelchair on the day of your visit for a deposit of €25 and by showing your identity card. If you find out during your visit that you need a wheelchair, please contact the Service Point at Berlin Entrance or our first-aid station in the Berlin Theme World. However, please understand that bottlenecks are possible, especially at peak times with high visitor numbers, and that we may not be able to offer a wheelchair to every guest in need at short notice.
There are 7 toilets for guests with disabilities in Phantasialand. These are located at the service point on the right at the Berlin entrance (outside the park), on Kaiserplatz in Berlin, in Wuze Town, at the Silverado Theatre, at the exit of Chiapas next to Las Rocas ice cream shop, in Klugheim below Rutmor's Taverne and behind our Fantissima Theatre (limited accessibility, very steep ramp).
The first point of contact for all health problems is our medical station in our theme world Berlin next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.
Download the Phantasialand app now and benefit from the interactive companion with live data when you visit Phantasialand!
