I had already booked a stay at Hotel Ling Bao for the period up to and including 28.05.2020 - how can I make the booking?
If you have already booked a stay at the Hotel Ling Bao, we offer you to rebook this reservation to a later desired date. We will get in touch with you for this purpose via the contact details you have provided us while booking. You do not have to worry about anything yourself.
Please understand that these days may exceptionally result in longer processing times.
Does a ban on accommodation apply to Phantasialand hotels?
In North Rhine-Westphalia there is no general ban on accommodation for guests from Germany whose place of origin has an increased risk of infection. Therefore we will continue to welcome you in our adventure hotels without having to prove a negative corona test on site.
What are the cancellation conditions?
Due to the current situation we have relaxed our cancellation policy for you! Up to 3 days before your arrival you have the possibility to rebook or cancel your booking free of charge. This applies until further notice for arrivals until 24.01.2021.
I am still waiting for the test result of my Corona test. Can I still travel?
If the result of a current corona test is still pending, we ask you to refrain from travelling until you have received the negative test result.
I feel sick before my arrival. What should I do?
If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600
I would like to enjoy an Asian dinner during my hotel stay. How can I book a table?
During your hotel booking process you can book the 3-course menu for dinner. It is also possible to reserve a table during your check-in at the Hotel Ling Bao.
Our tip: Check out our current menu on our website in advance to your visit, so that you can relax and benefit from prompt service when you visit the restaurant. You can find the menu here.
The breakfast is always included in your stay.
I HAD ALREADY BOOKED A STAY AT HOTEL LING BAO FOR THE PERIOD UP TO AND INCLUDING 28.05.2020 - HOW CAN I MAKE THE BOOKING
If you have already booked a stay at the Hotel Ling Bao, we offer you to rebook this reservation to a later desired date. We will get in touch with you shortly using the contact details provided. You do not have to take care of anything yourself.
Please understand that these days there may be longer processing times in exceptional cases.
Are the extra time and the Hotel Quick Pass offered?
We cannot offer the extra time on Taron and Raik and the Hotel-Quick-Pass until further notice.
Are there any offers which are not available for the time being?
The Mandala Spa is currently not available. This also applies to the children's reception, the playroom and our mascot Pau Li.