Information

to the experience hotels

Dear guests,

At last we can finally welcome you back to an overnight stay in our experience hotels!

At last, Rookburgh will once again be the ultimate adventure by day and night. The Far Eastern time-out will turn into a pleasurable memory. And the happy family holiday will turn into an African safari.

We have summarised all the important information for your visit here, so that you can experience a carefree and safe stay with us.

We look forward to seeing you!

Requirements for your overnight stay

For a relaxing short break at Phantasialand experience hotels, please bring the following with you:

Proof of authorisation

Valid proof of complete vaccination, recovery or negative Corona test result (from each guest).

Photo ID

A valid photo ID is required from each guest on arrival at the reception.

Medical Mask

Wearing a medical mask or FFP2 mask in all indoor areas of our experience hotels (outside your own hotel room) and during your visit to Phantasialand is mandatory. Mouth-nose protection does not have to be worn in all outdoor areas of Phantasialand. In all indoor areas, in the attractions as well as in the queuing area, at the entrances and everywhere where the minimum distance of 1.5m cannot be maintained, the wearing of a medical mask is mandatory. This mask requirement applies to all guests over 6 years of age without exception.

Day-bound online ticket

For your visit to Phantasialand, you need a binding online ticket booked in advance for a fixed date. You can either add this directly to your room booking or book it separately via our online shop. If you book a hotel room at the Hotel Charles Lindbergh, the day-bound tickets will automatically be added to your experience package.

What counts as proof of authorisation

Tested

An officially recognised, negative Corona test result (PCR or rapid test). At time of arrival at the Phantasialand experience hotels this test must be no older than 48 hours. We must ask you to refresh your negative COVID 19 test with another test before 72 hours have elapsed (according to the time on the test certificate). Please present the refreshed test to reception afterwards as a renewal of your proof of authorisation.

Children up to and including 6 years of age can get access without proof of authorisation. Children and teenagers of school age from 7 years onwards also can get access without separate proof of eligibility, provided they can present a valid school ID. Alternatively, we will of course continue to accept the proof of authorisation (tested, recovered, vaccinated) for children and teenagers.
This means that we comply with the current Corona Protection Ordinance of the State of North Rhine-Westphalia. Should there be any additions to this regulation, we will adapt the rules accordingly.

Please note: We can only accept tests from an official testing centre. Self-tests brought along do not count as proof of testing.

 

Vaccinated

Your official proof of vaccination or vaccination passport. The original vaccination passport must be presented (not a copy). The proof of completed vaccination must be older than 14 days.

 

Recovered

The positive PCR test result of your Covid19 disease. This must be at least 28 days old. If your positive test result is more than 6 months old, you must also bring your official proof of vaccination or vaccination passport. The proof of vaccination must be older than 14 days.

Testing facility on site

The externally operated test centre is open daily from 07:30 h to 14:00 h and is located in the event location STOCK's (opposite the park entrance Berlin). Further information as well as online appointment booking can be found directly on the website of the Test Centre.

 

For guests residing in Germany as well as within the EU, this test is free of charge.

Please note that for guests residing outside the EU, a test fee of €27.25 (incl. taxes and fees) per person applies.

 

For overnight guests

Guests of the Phantasialand experience hotels require an officially recognised, negative Corona test result no older than 48 hours on arrival. For a speedy check-in, carry out this test already at home in a recognised test centre.

 

We must ask you to refresh your negative COVID-19 test with another test before 72 hours have elapsed (according to the time on the test certificate). The above-mentioned test centre is available for this purpose. Hotel restaurants and bars can be visited on the day of arrival as well as the following day with the same credential (without renewal).

 

Positive test on site

If you test positive for SARS-CoV-2 on site, you must leave the premises immediately and report to your local health authority. The stay in the hotel and booked tickets for the theme park can be cancelled free of charge in such a case. A separately purchased day ticket for the theme park can be converted into a new day-bound ticket for the 2021 summer season. All information on this can be obtained on site or by calling +49 (0)2232 36-600 or shop@phantasialand.de.

 

Please consider our current entry conditions.

We ask you to ensure that the documents mentioned above are complete before your arrival. If they are not complete, admission to Phantasialand will not be possible despite a valid ticket.

Checks will be carried out on site at the check-in / entrance.

Rebooking & Cancellation

We offer guests who have booked an overnight stay up to and including 09.06.2021 flexible options for rebooking. You will be informed about these by email from us.

Due to the current situation, we have relaxed our cancellation conditions for you!
Up to 3 days before your arrival you have the possibility to rebook or cancel your booking free of charge.

Good to know

Check in

We welcome you to your adventure hotel and are happy to welcome one person per booking at the check-in.

Check-Out

Please use our contactless Check-Out upon departure to avoid waiting times at the reception.

Mouth-Nose Protection

We ask you to always wear a mouth-nose protection in the hotel, outside your room. This also applies to walking around in restaurants and bars - the mouth-nose protection can be removed at your seat.

Available Services

We ask for your understanding that not all offers and services may be available to the full extent or at all. Due to the dynamic situation, unforeseeable changes may occur at short notice.

Breakfast

At check-in we inform you about your personal breakfast time. This way we make sure that we can provide you with your table without a long waiting time. Breakfast is included in your booking.

Table reservation dinner

A binding table reservation is required to visit the restaurants. Upon arrival, we will be happy to take your table reservation for dinner.

Guests of the Hotel Ling Bao or Matamba have the possibility to reserve their African or Asian dinner online here before arrival.

Information & FAQ

Frequently asked questions

Do I need a negative Covid19 test before arrival?

For an overnight stay in our experience hotels you need a proof of authorisation: A proof of complete vaccination, recovery or negative test (from every hotel guest). You can find more details here.

 

Are there any special requirements for an overnight stay in the Phantasialand experience hotels?

We have summarised all the important information and things you need to bring with you to your overnight stay here.

 

What are the cancellation conditions?

Due to the current situation we have relaxed our cancellation policy for you! You have the possibility to rebook or cancel your booking free of charge at any time up to 3 days before arrival up to and including 23 january 2022!

 

I feel sick before my arrival. What should I do?

If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600.

 

I had already booked a stay at an experience hotel – how can I keep my booking?

If you have already booked a stay in one of our experience hotels, we offer you the possibility to change your reservation to a later date. We will contact you shortly using the contact details we have on file. You do not have to do anything yourself. Should you have any further questions regarding your rebooking, please do not hesitate to contact us by telephone on: +49 (0)2232 36-600.

Please understand that, exceptionally, there may be longer processing times during these days.

 

How can I book a table in one of the restaurants in the experience hotels ?

During your on-site check-in, we will gladly reserve a table for your dinner.

Guests of the Hotel Ling Bao or Matamba have the possibility to book their African or Asian dinner online here before arrival.

Please note that the opening hours of our restaurants may vary in the current situation.

 

Are the extra time and the Hotel Quick Pass offered?

We cannot offer the extra time on Taron and Raik and the Hotel-Quick-Pass until further notice.

Overnight guests of the Hotel Charles Lindbergh receive the Charles Lindbergh Ticket. With this ticket you get once a day faster access to the Flying Launch Coaster F.L.Y. via an exclusive entrance.

 

Are there any offers that are not available for the time being?

Unfortunately, the children's reception, the playroom and the mascots in the hotels are currently not available. We ask for your understanding that other offers and services may not be available in full or at all at short notice. We can currently only offer our pool area to a limited number of guests for a limited period of time.

Further questions and answers on the opening of Phantasialand

Contact

Tickets Phantasialand, Fantissima, Hotels, Restaurants

Phone number: +49 (0)2232 36-600
E-Mail Tickets Phantasialand, Fantissima, Restaurants: shop[at]phantasialand.de
E-Mail Hotel reservations: hotel[at]phantasialand.de

You can reach our hotline Monday to Saturday from 8:00 to 17:30 h as well as Sunday and on holidays from 9:00 to 17:30 h.

Hotel booking without risk - change or cancel free of charge up to 3 days before arrival!

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Due to the still unpredictable developments, changes are reserved.