Current information

to the adventure hotels

From 01 December 2020 we welcome you again to Phantasialand Wintertraum!


Dear guests,

against the background of the current decision of the federal and state government to protect the population from the coronavirus, our adventure hotels will remain closed from November 02 to approximately November 30, 2020.

Due to the current situation we have relaxed our cancellation policy for you! Up to 3 days before your arrival you have the possibility to rebook or cancel your booking free of charge. This applies until further notice for arrivals until January 24, 2021, please contact us by e-mail to hotel@phantasialand.de stating your name and booking number.

We ask for your understanding in these turbulent times and hope to be able to welcome you to Phantasialand Wintertraum from December 1, 2020. Stay healthy!

Your Phantasialand Team

Ihr Urlaub im Hotel Charles Lindbergh

In the Hotel Charles Lindbergh you will have an exclusive experience by day & night! Only as a hotel guest you have access to the hotel, become a member of the Explorers' Society and can enjoy this unique experience. You don't just move into a room, but stay in the cabin of a real aeronaut - and feel the exciting pulse of Rookburgh with all your senses.s

Your stay in our hotel

Breakfast included

Start a day full of adventure with an enjoyable breakfast! Hand-picked hot and cold breakfast favourites are available at the pleasure stations. In addition, you will enjoy airy broiche made to our own recipe, regional bread and handmade rolls.

 

Private access to the theme park

The Hotel Charles Lindbergh is not only located in the middle of Rookburgh, it also has direct access to it - the private Boarding Gate Rookburgh.

 

Fantastic dinner included

The evening 3-course menu in the Uhrwerk Restaurant is the delightful culmination of an Explorer day - and is included in your adventure package! In the Uhrwerk Restaurant, in-house recipes and the purest ingredients are refined to create unique delights full of craftsmanship and heart. Whether Pilot's Pasta, Rook-Burger or sweet temptations - let Rookburgh melt in your mouth! Reservations for your dinner will be taken upon your arrival.

 

Bar 1919

Situated deep in the lower deck of the Hotel Charles Lindbergh, the Bar 1919 is a delightful adventure by night. A pub as diverse as its Craft Beer. As grandiose as its cocktails. As cosy as its golden glow.

 

Information

Check-In

At our check-in we welcome one person per booking.

 

Breakfast

At check-in we will inform you about your personal breakfast time. This way we make sure that we can provide you with your table without long waiting times. The breakfast is included in your booking.

 

Dinner Table Reservation

On your arrival we will be happy to take your table reservation for dinner at the Uhrwerk Restaurant. A binding table reservation is necessary for your visit to the restaurant.

 

Cabin cleaning

To reduce possible points of contact, the room will be cleaned after your departure.

 

Check-Out

Please use our contactless Quick-Check-Out on departure to avoid waiting times at the reception.

 

Mund-Nose-Protection

We ask you to wear a mouth-nose protection in the hotel, outside your cabin.

Questions & Answers

I have booked a hotel room for the period 02.11.-30.11.? what happens with this booking?

Your hotel booking will of course remain valid so that you can make up for this experience as soon as possible. We therefore offer all hotel guests with a reservation in the period 02.11.-30.11. to rebook this reservation to a later desired date. Please contact us for this purpose by e-mail to hotel@phantasialand.de, stating your name and booking number.

Please understand that these days may exceptionally lead to longer processing times.

 

Does a ban on accommodation apply to Phantasialand hotels?

In North Rhine-Westphalia there is no general ban on accommodation for guests from Germany whose place of origin has an increased risk of infection. Therefore we will continue to welcome you in our adventure hotels without having to prove a negative corona test on site.

 

What are the cancellation conditions?

Due to the current situation we have relaxed our cancellation policy for you! Up to 3 days before your arrival you have the possibility to rebook or cancel your booking free of charge. This applies until further notice for arrivals until 24.01.2021.

 

I am still waiting for the test result of my Corona test. Can I still travel?

If the result of a current corona test is still pending, we ask you to refrain from travelling until you have received the negative test result.

 

I feel sick before my arrival. What should I do?

If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600

 

How can I book dinner or breakfast at the Uhrwerk Restaurant?

Das Dinner sowie das Frühstück im Restaurant Uhrwerk ist bei Ihrem Aufenthalt immer inklusive. Eine Reservierung ist dafür verpflichtend. Diese wird beim Check-In entgegengenommen.

 

Is a Hotel-Quick-Pass offered?

Overnight guests of the Hotel Charles Lindbergh receive the Charles Lindbergh Ticket. With this ticket you get once a day faster access to the Flying Launch Coaster F.L.Y. via an exclusive entrance.

 

Are there any offers that are not available for the time being?

No, all offers of the adventure package can be made available to guests of the Hotel Charles Lindbergh. Please note that this may change at any time due to the dynamic situation.

 

Can I book the hotel without the adventure package?

No, the Hotel Charles Lindbergh can only be booked with the adventure package. Because only then it is possible to experience the hotel and Rookburgh in the best possible way and with all its facets - day and night.

Your vacation in Hotel Ling Bao

During your vacation in the Hotel Ling Bao you can relax like a Buddha in stylish designed relaxing rooms and satisfy your longing for the Far East in the paradisiacal hotel garden. Walk through the direct access into the theme park or relax in our in- and outdoor pool. Enjoy the special balance of Feng Shui – for the special quality time with the entire family!

Your stay

Breakfast included

Start your day with a phantastic breakfast, wich we will serve right at your table in our Restaurant Bamboo in Hotel Ling Bao. Optionally we will fulfil your breakfast-desires in our Restaurant Zambesi in the African Hotel Matamba.

 

Direct access to the theme park

Walking through magnificient pagodas directly into Phantasialand, where the magic of Asia seamlessly continues in China Town!

 

Phantastic Dinner

Make your holiday in exotic worlds complete and treat your palate to a trip around the world! As a hotel guest, you can enjoy a fantastic dinner in the restaurants of the Hotel Ling Bao by prior reservation!

 

In the Bamboo Restaurant you can go on a tasting tour under the Lucky Knot and choose between specialities such as delicious salmon maki, spicy Thai curry and creamy tapioca pudding. Children will discover their very own favourite dishes. In the Lu Chi Restaurant we spoil you with inspiring fusion cuisine à la carte.

 

Alternatively we serve you an African Dinner in the restaurants of Hotel Matamba.

 

Hotel bars

In our Hotel bars we serve you, as a hotel guest snacks with Far Eastern views – on the rooftop in our Dragon Bar or with a view into the exotic hotel garden in the Li River Bar.

 

Roomservice

Enjoy specialites such as the vietnamese national soup Pho or a variation of steamed Gyoza in a private setting directly in your room!

 

Mandala Spa

Unfortunately we can not open the Mandala Spa for you for the time being.

Information

Check-In

We welcome you warmly in our Hotel Ling Bao and would like to greet one person per Booking at the reception for the check-in.

 

Breakfast

At the check-in we will inform you about your personal breakfast time. With this we can assure to avoid long waiting times for your table. The breakfast is included in your booking.

 

Table reservation for dinner

At your arrival we gladly take your reservation for your table at dinner. It is necessary to have a reservation if you want to have dinner in one of our restaurants.

 

Our tip: Check out our current menu on our website in advance so that you can relax and benefit from prompt service when you visit the restaurant.

 

Housekeeping service

In order to reduce possible points of contact, the room will be cleaned after your departure.

 

Check-Out

Please use our contactless Quick Check-Out on departure to avoid waiting times at the reception.

 

Mouth-nose protection

We recommend that you have a mouth and nose protector with you during your stay at Hotel Ling Bao and Hotel Matamba so that you can use it if necessary (for example, when entering restaurants and bars).

Questions & Answers

I had already booked a stay at Hotel Ling Bao for the period up to and including 28.05.2020 - how can I make the booking?

If you have already booked a stay at the Hotel Ling Bao, we offer you to rebook this reservation to a later desired date. We will get in touch with you for this purpose via the contact details you have provided us while booking. You do not have to worry about anything yourself.

Please understand that these days may exceptionally result in longer processing times.

 

Does a ban on accommodation apply to Phantasialand hotels?

In North Rhine-Westphalia there is no general ban on accommodation for guests from Germany whose place of origin has an increased risk of infection. Therefore we will continue to welcome you in our adventure hotels without having to prove a negative corona test on site.

What are the cancellation conditions?

Due to the current situation we have relaxed our cancellation policy for you! Up to 3 days before your arrival you have the possibility to rebook or cancel your booking free of charge. This applies until further notice for arrivals until 24.01.2021.

I am still waiting for the test result of my Corona test. Can I still travel?

If the result of a current corona test is still pending, we ask you to refrain from travelling until you have received the negative test result.

I feel sick before my arrival. What should I do?

If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600

I would like to enjoy an Asian dinner during my hotel stay. How can I book a table?

During your hotel booking process you can book the 3-course menu for dinner. It is also possible to reserve a table during your check-in at the Hotel Ling Bao.

 

Our tip: Check out our current menu on our website in advance to your visit, so that you can relax and benefit from prompt service when you visit the restaurant. You can find the menu here.

 

The breakfast is always included in your stay.


I HAD ALREADY BOOKED A STAY AT HOTEL LING BAO FOR THE PERIOD UP TO AND INCLUDING 28.05.2020 - HOW CAN I MAKE THE BOOKING


If you have already booked a stay at the Hotel Ling Bao, we offer you to rebook this reservation to a later desired date. We will get in touch with you shortly using the contact details provided. You do not have to take care of anything yourself.

Please understand that these days there may be longer processing times in exceptional cases.

 

Are the extra time and the Hotel Quick Pass offered?

We cannot offer the extra time on Taron and Raik and the Hotel-Quick-Pass until further notice.

 

Are there any offers which are not available for the time being?

The Mandala Spa is currently not available. This also applies to the children's reception, the playroom and our mascot Pau Li.

Your vacation in Hotel Matamba

On your vacation the side of Africa you will leave everyday life behind you for thousands of kilometres! Discover the exotic jungle garden to lively rhythms with the whole family. From here you follow the spirit of Africa through the direct park access to the roller coaster Black Mamba. With it you will be standing in front of joy, before you let your soul dangle in your cozy safari room - in your extraordinary family vacation.

Your stay

Breakfast included

Start the day with your breakfast favourites! At the breakfast stations in the Zambesi Restaurant you can choose between crisp rolls, buttery croissants, a selection of jams, sausages, cheese and much more.

 

Direct access to the theme park

Look forward to the unique fusion of hotel and theme park! Via the direct park access you walk through the tropical hotel garden directly into the Deep in Africa theme area, where the earthy rhythm of Africa mixes with the unmistakable hiss of the Inverted Coaster Black Mamba.

 

Phantastic dinner

Combine your holiday in Africa with a boundless culinary pleasure safari! As a hotel guest you can enjoy a fantastic dinner in the restaurants of the Hotel Matamba after previous reservation!

Celebrate in our restaurant Zambesi a swinging barbecue with African specialities like delicious African tapas and spicy stew pot of beef. And in our Restaurant Bantu we will spoil you à la carte - flavoured by South Africa.

 

Alternatively we serve you an Asian Dinner in the restaurants of Hotel Ling Bao.

 

Jafari Bar

In the Jafari Bar we will serve you African Snacks and the pure African feeling, after prior reservation.

Information

Check-In

We welcome you warmly in our Hotel Matamba and would like to greet one person per Booking at the reception for the check-in.

 

Breakfast

At the check-in we will inform you about your personal breakfast time. With this we can make sure to avoid long waiting times for your table. The breakfast is included in your booking.

 

Table reservation for dinner

At your arrival we gladly take your reservation for your dinner table. It is necessary to have a reservation if you want to have dinner in one of our restaurants.

 

Our tip: Check out our menu on our website in advance so that you can relax and benefit from prompt service when you visit the restaurant.

 

Housekeeping service

In order to reduce possible points of contact, the room will be cleaned after your departure.

 

Check-Out

Please use our contactless Quick Check-Out on departure to avoid waiting times at the reception.

 

Mouth-nose protection

We recommend that you have a mouth and nose protector with you during your stay at Hotel Matamba, so that you can use it if necessary (for example, when entering restaurants and bars).

Questions & Answers

I have booked a hotel room for the period 02.11.-30.11.? what happens with this booking?

Your hotel booking will of course remain valid so that you can make up for this experience as soon as possible. We therefore offer all hotel guests with a reservation in the period 02.11.-30.11. to rebook this reservation to a later desired date. Please contact us for this purpose by e-mail to hotel@phantasialand.de, stating your name and booking number.

Please understand that these days may exceptionally lead to longer processing times.

 

Does a ban on accommodation apply to Phantasialand hotels?

In North Rhine-Westphalia there is no general ban on accommodation for guests from Germany whose place of origin has an increased risk of infection. Therefore we will continue to welcome you in our adventure hotels without having to prove a negative corona test on site.

 

What are the cancellation conditions?

Due to the current situation we have relaxed our cancellation policy for you! Up to 3 days before your arrival you have the possibility to rebook or cancel your booking free of charge. This applies until further notice for arrivals until 24.01.2021.

 

I am still waiting for the test result of my Corona test. Can I still travel?

If the result of a current corona test is still pending, we ask you to refrain from travelling until you have received the negative test result.

 

I feel sick before my arrival. What should I do?

If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600.

 

I HAD ALREADY BOOKED A STAY AT HOTEL MATAMBA FOR THE PERIOD UP TO AND INCLUDING 30.06.2020 - HOW CAN I MAKE THE BOOKING

If you have already booked a stay at the Hotel Matamba, we offer you to rebook this reservation to a later desired date. We will get in touch with you shortly using the contact details provided. You do not have to take care of anything yourself.

Please understand that these days there may be longer processing times in exceptional cases.

 

I would like to enjoy an african dinner during my hotel stay. How can I book a table?

You can already book the dinner during your hotel booking process. It is also possible to reserve your table during the check-in at our adventure hotels.

 

Our Tip: Check out our current menu on our website in advance so that you can relax and benefit from prompt service when you visit the restaurant.

 

The breakfast is always included in your stay.

 

Are the extra time and the Hotel Quick Pass offered?

We cannot offer the extra time on Taron and Raik and the Hotel-Quick-Pass until further notice.

 

Are there any offers which are not available for the time being?

The children´s reception is currently not available. This also applies to the Watao Fun and our mascot Moyo.

Phantasialand Club

Question & Answers

How do I register as a Club member for a park visit when I stay at the hotel?

We have great news for you: If you as a club member book a short holiday at the Hotel Ling Bao or Hotel Matamba, we will give you free entry to Phantasialand for the entire stay! So if you stay for one night, we'll give you a free visit to Phantasialand on the day of arrival and on the day of departure.

If you book two nights, you can look forward to three days at Phantasialand and so on.

 

When booking your hotel, please indicate that you would like to visit the park with your club card during your stay at the hotel. Please note that your Club Card must be valid at least until the day of departure; the printed validity date applies.

As a club member, we give you this gift in addition to the gift of a one-time visit to the park per calendar month.

 

Is the Club discount on hotel accommodation currently valid? (Concerns club cards valid until 30 July 2020 at the latest)

Please understand that during this particularly challenging time, we are not offering any hotel discounts for Club members until further notice.

 

As soon as the park can be reopened regularly and without restrictions, the validity of the Club Card, including all associated benefits, is extended by the time of the officially ordered closing days and the days with visitor restrictions - depending on the expiry date of your Club Card.

 

Further information

on the opening of the theme park and the rules on distance and hygiene.

Hotel Ling Bao und Hotel Matamba are the best theme hotels 2019!*

*Voted by the Parkscout Publikums Award.

Contact

Tickets Phantasialand, Fantissima, Hotels, Restaurants

Phone number: +49 (0)2232 36-600
E-Mail Tickets Phantasialand, Fantissima, Restaurants: shop[at]phantasialand.de
E-Mail Hotel reservations: hotel[at]phantasialand.de

You can reach our hotline Monday to Friday from 9:00 a.m to 5:30 p.m and Saturday from 9:00 a.m. to 3:00 p.m.

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