Do I need a negative Covid19 test before arrival?
For an overnight stay in our experience hotels you need a proof of authorisation: A proof of complete vaccination, recovery or negative test (from every hotel guest). You can find more details here.
Are there any special requirements for an overnight stay in the Phantasialand experience hotels?
We have summarised all the important information and things you need to bring with you to your overnight stay here.
What are the cancellation conditions?
Due to the current situation we have relaxed our cancellation policy for you! You have the possibility to rebook or cancel your booking free of charge at any time up to 3 days before arrival up to and including 23 january 2022!
I feel sick before my arrival. What should I do?
If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600.
I had already booked a stay at an experience hotel – how can I keep my booking?
If you have already booked a stay in one of our experience hotels, we offer you the possibility to change your reservation to a later date. We will contact you shortly using the contact details we have on file. You do not have to do anything yourself. Should you have any further questions regarding your rebooking, please do not hesitate to contact us by telephone on: +49 (0)2232 36-600.
Please understand that, exceptionally, there may be longer processing times during these days.
How can I book a table in one of the restaurants in the experience hotels ?
During your on-site check-in, we will gladly reserve a table for your dinner.
Guests of the Hotel Ling Bao or Matamba have the possibility to book their African or Asian dinner online here before arrival.
Please note that the opening hours of our restaurants may vary in the current situation.
Are the extra time and the Hotel Quick Pass offered?
We cannot offer the extra time on Taron and Raik and the Hotel-Quick-Pass until further notice.
Overnight guests of the Hotel Charles Lindbergh receive the Charles Lindbergh Ticket. With this ticket you get once a day faster access to the Flying Launch Coaster F.L.Y. via an exclusive entrance.
Are there any offers that are not available for the time being?
Unfortunately, the children's reception, the playroom and the mascots in the hotels are currently not available. We ask for your understanding that other offers and services may not be available in full or at all at short notice. We can currently only offer our pool area to a limited number of guests for a limited period of time.