Fantissima hygiene measures

Our measures for a safe experience

We are very aware of the great responsibility we have towards all our guests, our artists and our staff and have therefore worked hard to make your Fantissima experience completely safe. In close cooperation with the authorities, we have developed a comprehensive corona protection concept for Fantissima. This concept is always based on the current situation and applicable regulations and is continuously checked, optimized and adapted to new developments.

We have summarized all our protective measures, regulations and recommendations here for you in a clear and concise manner. We would like to thank you in advance for supporting us in making Fantissima a safe experience by complying with these regulations - and we look forward to welcoming you soon!

Before your visit

Even before your visit numerous measures are taken to ensure a safe Fantissima experience - and you can support us in advance too.


distance, hygiene, mask

By following the measures, you support us in advance to ensure safety at Fantissima: keep your distance, observe hygiene, wear an everyday mask. If we all keep to these rules at all times, we protect ourselves and others - and thus make Fantissima safer too.


Corona-warning-app

We recommend the use of the official Corona Warning App on your smartphone. This will give you the possibility of personal direct tracking as well as a quick way to contact the authorities.


Personalized tickets and seats

We will send you your personalized tickets by mail. On the basis of the currently valid corona regulations, you will be assigned fixed seats at your table on site, thus ensuring optimal tracking.


Consideration and risk awareness

You feel the first signs of a cold? With Corona, the rule is: the more careful, the better. Visiting Fantissima is therefore only possible if you do not show any signs of illness. Out of consideration for other guests and our staff, please stay at home if you have a cold or its signs. In this case, please contact our ticket hotline immediately by phone at +49 (0)2232 36-600, so that we can discuss the further procedure with you.

At the entrance, in the foyer and on the way to the Fantissima-Theater

Once your Fantissima evening begins, we protect you with numerous precautions - and ask you to follow some rules for a safe cooperation.


Mouth and nose cover

From the entrance and throughout the Fantissima Theater, you must always wear a mouth and nose protector on all paths, when going to the toilet and during the show. Also the Fantissima team with guest contact and in the kitchen will wear a mouth-and-nose cover during the whole evening.


Temperature measurment

For your safety, the body temperature of all guests (and employees) is measured contactlessly upon entry. Persons with a raised body temperature are unfortunately not allowed to visit Fantissima.


Distance, procedures, paths

Please always keep a distance of 1.5 meters to other guests and our staff. To make it easy for you, we have marked the necessary distances on the floor and have designed all procedures and paths so that you have as little contact with other guests as possible.


Disinfection dispenser

For a safe evening, it is important that we stick together to the usual rules of hygiene. Please refrain from shaking hands, use our disinfectant dispensers and observe the general sneezing and coughing etiquette.


Admission control

Admission to the Fantissima Theatre is limited to a limited number of guests at a time, in order to maintain distances and avoid large gatherings. A Fantissima employee will personally assist you at the entrance.


Welcome in the foyer and data reconciliation

In the foyer we welcome you to your Fantissima evening and present you with your table and seat ticket. At the same time, we will check your details again to ensure that we can reach you if necessary. Afterwards we will be happy to accompany you directly to your table.

Aperitif in the foyer - sitting only!

You can also start your evening with a drink in the foyer or lounge. However, drinks are only served at one seat. In order to maintain distances, only a limited number of seats are available in the foyer

At your table


Occupancy of the tables

At the table you have a fixed seat. Placement is in accordance with the currently valid regulations. If other guests are sitting at your table, we use mobile glass dividers to create individually protected private areas for you. During the show, masks are required at the table.


Customization of the show

We have adapted the content of the stage show with regard to current rules. For your safety the front tables are placed in such a way that a minimum distance to the stage is maintained.


Distance between the tables

The tables in the Fantissima room are placed in such a way that either the prescribed minimum distance is maintained or glass partitions guarantee mutual protection. An overview of the table arrangement in the theater can be found on our schematic hall plan.


Ventilation

In order to guarantee a maximum of air circulation and fresh air, mobile air filter systems are used in the Fantissima Theater. These supplement the existing room ventilation and ensure that the air is always clean on your Fantissima evening.


Breaks and smoking

If you want to leave your seat during the breaks, please follow the marked paths and distances and the indicated maximum number of guests in some areas (toilets, outside). Smoking is only possible during the breaks in the designated outdoor area. When using the facilities, please observe the information regarding the maximum number of persons allowed.

After the show


Contactless payment

To avoid touch points, you are welcome to pay contactlessly by EC card after the show. Payment is made table by table so that the number of guests is equalized on exit. The service team will approach you for this purpose, you don't have to worry about anything. As soon as you have paid, please pick up your wardrobe and proceed to the exit.

Artists and staff


Hygiene representative and staff training

Fantissima has its own hygiene officer, who is responsible for maintaining and continuously improving a safe experience - both in front of and behind the scenes. In addition, the entire Fantissima team is regularly and extensively trained in the corresponding hygiene and behavior rules.


Distance on the stage

In order to protect our artists - and also our guests - during the show, the show concept was modified to include appropriate distance regulations.


Staff with guest contact and in the kitchen

The Fantissima team with guest contact and in the kitchen wears a mouth and nose protection during the whole evening.

Cleaning


Cleaning and disinfection

Our premises and all surfaces and objects in the Fantissima Theater are cleaned and disinfected at short intervals. No table linen is used for the tables, except your personal napkins, which we have washed at a minimum of 60°C after use.


Drinks menu

In order to make the use as safe as possible, each guest receives his or her own drinks menu, which is only used by you and your companion and is then destroyed - or can be taken home by you.

Safe together

Especially in these special times, it is very important to us to make it possible for you at Fantissima to once again have an experience full of entertainment, pleasure and joy in harmony with the protection of your health. The measures and regulations mentioned here contribute comprehensively to minimizing the risk and ensuring a safe evening at Fantissima. But also mutual consideration and respect are an important basis to make such experiences possible. So let us always pay attention to each other and follow these rules so that all guests can spend a safe and enjoyable Fantissima evening in a relaxed manner. Many thanks!

Contact

Phone: +49 (0)2232 36-600
E-Mail: shop[at]phantasialand.de

You can reach our hotline from Monday to Friday from 8:30 a.m. to 6:30 p.m.
as well as on Saturdays, Sundays and public holidays from 9:00 a.m. to 5:30 p.m.

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