This page provides key information on special ticket types and helpful tips for guests with specific needs — making it easier to plan your visit with ease.
To visit, you either need a pre-booked ticket at a special rate or, under certain conditions, you can obtain free admission directly at the reception desk without pre‑booking.
You can obtain your free ticket at the reception desk without advance booking by presenting a valid ID or birth certificate (a copy is also acceptable).
Free birthday admission is only valid on the actual birthday.
To visit Phantasialand, you need to select either a pre-booked ticket at a special rate during the hotel booking or – under certain conditions – you may be eligible for free admission with an advance online reservation.
To ensure we can offer you the best possible ticket option, simply fill out the form below and send it to us via email at shop@phantasialand.de. We’ll be happy to assist you!
Please note that processing can take up to 5 business days.
If you hold a German disability pass (Schwerbehindertenausweis), we’ll gladly use the information it provides to help choose the ticket that’s right for you:
During your hotel booking you can select the ticket at the special rate. Please note that valid proof is required on the day of your visit.
This ticket is only valid for:
You can obtain your free ticket at the reception desk without advance booking by presenting valid proof.
The free admisson is only valid for:
During your hotel booking you can select the ticket at the special rate. Please note that a valid pregnancy record is required on the day of your visit.
So that you can spend a fantastic day with us, you will find all the important information for your visit here in advance. If you have any further questions, we will be happy to help you personally on +492232 – 36 600 (Mon-Sat from 08 a.m. to 5.30 p.m., Sun/Public Holidays from 09 a.m. to 5.30 p.m.).
Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure (german language). However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.
Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office! (Please note: The brochure and the usage and waiver agreement are currently available in german language only.)
Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.
With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier‑free.
Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten can be reached via the normal entrances. The Arena de Fiesta, the Schauspielhaus and the Silverado Theatre have a separate entrance at ground level. Please contact our staff on site. We will be happy to assist you.
You are welcome to request a wheelchair 2 days before your visit by telephone on +492232/36-240. If a wheelchair is still available for this date, we will be happy to reserve it for you. On the day of your visit, you can borrow the wheelchair at one of the entrances for a deposit of €25 and by presenting your ID card. If it only becomes apparent during your visit that you need a wheelchair, please contact the Service Point at the Berlin entrance or our first-aid station in the theme world Berlin. However, please understand that bottlenecks are possible, especially at peak times with high visitor numbers, and that we may not be able to offer a wheelchair to every guest in need at short notice.
There are 7 disabled bathrooms in Phantasialand. These are located at the Service Point on the right at the Berlin entrance (outside the park), at Kaiserplatz Berlin, in Wuze Town, at the Silverado Theatre, at the exit of Chiapas in Mexico, in Klugheim below Rutmor's Tavern and behind our Fantissima Theatre (limited accessibility, very steep ramp).
The first point of contact for all health problems is our medical station in our theme world Berlin next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.
Download the Phantasialand app now and benefit from the interactive companion with live data when you visit Phantasialand!
