Frequently asked questions

Hotel Matamba & Hotel Ling bao

Reservations & payment

When do we get a booking confirmation?

Reservations via telephone will be processed within 2 days. If you reserve online, an automatic confirmation will be sent to the email address provided after the booking has been completed.

Did my payment process work and do I get a receipt of payment?

Please note that we are unable to provide a confirmation that the payment and/or acknowledgement have been received. We monitor our reservations regularly and contact our guests as soon as any queries occur.

When will my credit card be charged?

Due to European data regulations your credit card data cannot be saved. Therefore, your balance will be charged to your credit card immediately.

Can I pay upon arrival?

If there are 14 days or less between the booking and your arrival date, you pay directly at the reception desk. Otherwise, please read the payment terms in your confirmation document.

Arrival & hotel stay

What are the check-in and check-out times?

Our hotel reception is open 24 hours. Your hotel room will be available after 3.30 p.m. on the date of your arrival. Of course, you are welcome to arrive earlier. We are happy to keep your luggage in our locked luggage room until your room is ready. You will need to check out of your room until 11 a.m. on the date of your departure. Late check-out is available upon request and according to availability. For further information please ask the reception.

Where can I park my car as a hotel guest?

Hotel LING BAO has its own parking lot and garage directly at the hotel. Hotel MATAMBA has its parking lot across the street of the hotel entrance. Both parking lots are free of charge for hotel guests.

Where do I get my tickets for Phantasialand or Fantissima as a hotel guest?

If you prebooked your tickets to Phantasialand or for Fantissima you will automatically receive your tickets during your check-in at the hotel reception. Additional tickets can be purchased there as well.

Other questions

Are pets allowed?

Small dogs are allowed at Hotel Matamba upon request and availability. An additional fee of € 15,00 per night per dog will be charged. Please ask our booking department about hotel rooms for dog owners. Hotel Ling Bao does not allow dogs. The visit of Phantasialand with a dog is permitted.

Do the hotels offer free WiFi?

Both hotels offer free WiFi in the lobby as well as in all rooms. You are welcome to use the network „PHL Free WiFi“.

contact details

Hotel Ling Bao
Phantasialand Gastronomie GmbH
Berggeiststraße 31-41
50321 Brühl

Phone number (reception): +49 (0)2232 36-90999
Fax number (reception): +49 (0)2232 36-90601

Hotel Matamba
Phantasialand Gastronomie GmbH
Berggeiststraße 31-41 50321 Brühl

Phone number (reception): +49 (0)2232 36-91999
Fax number (reception): +49 (0)2232 36-91601