TICKETS & Booking
WHY DO ALL GUESTS HAVE TO BUY A TICKET OR REGISTER IN ADVANCE?
It is important to us that our guests always have an enjoyable and eventful visit to Phantasialand. To achieve this, the number of tickets for each opening day is limited and a visit to Phantasialand is only possible with an online ticket booked in advance. This applies with immediate effect to all types of tickets for Phantasialand (regular tickets, special offer tickets, children under 4, birthday children under 12, guests with special needs, pregnant guests).
DO CHILDREN UNDER 4 YEARS ALSO NEED A TICKET?
Yes. For infants between 0 and 3 years, please book a free ticket online in advance for the visit date.
HOW DO GUESTS WITH SPECIAL NEEDS OR PREGNANTS GET THEIR TICKET?
Children with special needs and adults with certain signs (aG, H, BI, B, GL) must reserve their visit appointment online in advance. On the day of your visit, you will receive your free ticket at the Service Point at entrances Berlin (09 a.m. – 01 p.m.) or Mystery (09 a.m. – 01 p.m.) on presentation of the reservation confirmation and your valid official special needs ID.
SPECIAL RENT TICKETS
Pregnant guests and adults with disabilities from degree 50 must book their ticket in advance in the online shop. For each guest with a disability (aG, H, Bl, B, GL), one accompanying person receives a reduced ticket that must be booked in advance in the online shop. All other accompanying persons require an online ticket purchased in advance for the corresponding date.
Who do I contact if I have questions about a group booking?
All information on group bookings are available here.
IS THERE FREE ENTRY FOR BIRTHDAY CHILDREN?
Yes. We give birthday children up to and including 11 years of age free admission on their day of honour!
For this birthday gift, birthday children must book their visit online in advance.
On the day of your visit, you will receive your free ticket at the Service Point at entrances Berlin (09 a.m. – 01 p.m.) or Mystery (09 a.m. – 01 p.m.) on presentation of the reservation confirmation and your valid proof. Accompanying persons require an online ticket purchased in advance for the corresponding date.
WHY IS FREE BIRTHDAY ENTRY RESTRICTED TO CHILDREN 11 YEARS AND UNDER?
The arrangement of our birthday ticket gift corresponds to the usual market implementation: It is the predominant practice in our industry that birthday children up to a certain age are given free admission on their day of honour. We also follow this practice with the Phantasialand birthday ticket.
I have a Phantasialand voucher. How can I redeem it?
You can redeem your Phantasialand voucher very easily in our online shop.
- First select tickets for your desired Phantasialand visit in our online shop.
- Then enter your voucher number in the corresponding input field in the shopping basket (before the payment process). The redeemed credit will be automatically deducted from the total amount in the shopping basket.
- After you have completed the ordering process, you will receive your selected tickets for your visit to Phantasialand by e-mail.