GUESTS WITH SPECIAL NEEDS

INFORMATION FOR YOUR VISIT

We want you to feel at home with us. That's why, in addition to information on tickets at special rates for guests with a disability and pregnant women, you will find some tips here to help you plan your visit to Phantasialand even better.

We are open for you up to and including 26 January 2025 – and look forward to your visit!

YOUR TICKET

To visit, you need either a pre-booked online ticket or a free online reservation (see below). In our online shop you can book the discounted TICKET AT A SPECIAL RATE as a guest with needs or as a pregnant. If this is not displayed there, please book the ticket at the special price. This special price is always the best price for the requested day and therefore cheaper than the special rate.

Ticket Special Rate
Ticket for pregnants
Available upon presentation of a valid pregnancy record book.
from €29
to the ticket calendar
Adults with disabilities (from degree of disability 50)
from age 12. Valid official disabled pass required.
from €29
to the ticket calendar
Children with disabilities (from degree of disability 50)
aged 4–11 years. Valid official disabled pass required.
Free admisson*
only with online reservation
Guests with disabilities (aG, H, Bl, B, GL)
Valid official disabled pass required.
Free admisson*
only with online reservation
Accompanying person
of guests with disabilities with the following markings: aG, H, Bl, B oder GL.
from €29
to the ticket calendar

Ticket prices vary depending on the day of the visit, the distance to the desired date and the contingent. Tickets at a special price are always limited. There are no further reductions on the special price.

*On the day of your visit, you will receive your free ticket at the Service Point at entrances Berlin (09 a.m. – 02 p.m.) or Mystery (09 a.m. – 02 p.m.) upon presentation of your reservation confirmation and valid proof.

INFORMATION ABOUT YOUR VISIT

So that you can spend a fantastic day with us, you will find all the important information for your visit here in advance. If you have any further questions, we will be happy to help you personally on 02232 – 36 600 (Mon-Sat from 08 a.m. to 5.30 p.m., Sun/Public Holidays from 09 a.m. to 5.30 p.m.).

Attractions

Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure (german language). However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.

 

Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office! (Please note: The brochure and the usage and waiver agreement are currently available in german language only.)

 

Paths in the park

Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.

 

Restaurants

With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier‑free.

 

Shows

Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten and Wuze Town children's theatre can be reached via the normal entrances. Arena de Fiesta, Schauspielhaus and Silverado Theatre feature a separate entrance at ground level. Please contact our staff, they will be happy to help you.

 

Rent a wheelchair

Phantasialand has a wheelchair hire service for guests with disabilities. You are welcome to call 02232/36-240 two days before your visit to request a wheelchair. Provided that a wheelchair is still available for that date, we will be happy to reserve it for you and place the wheelchair at your chosen entrances. There you can borrow the wheelchair on the day of your visit for a deposit of €25 and by showing your identity card. If you find out during your visit that you need a wheelchair, please contact the Service Point at Berlin Entrance or our first-aid station in the Berlin Theme World. However, please understand that bottlenecks are possible, especially at peak times with high visitor numbers, and that we may not be able to offer a wheelchair to every guest in need at short notice.

 

Toilets

There are 7 toilets for guests with disabilities in Phantasialand. These are located at the service point on the right at the Berlin entrance (outside the park), on Kaiserplatz in Berlin, in Wuze Town, at the Silverado Theatre, at the exit of Chiapas next to Las Rocas ice cream shop, in Klugheim below Rutmor's Taverne and behind our Fantissima Theatre (limited accessibility, very steep ramp).

 

First-Aid-Station

The first point of contact for all health problems is our medical station in our theme world Berlin next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.

 

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