What are the cancellation conditions?
We have relaxed our cancellation policy for you! For bookings up to and including You have the possibility to rebook or cancel your booking free of charge at any time up to 3 days before arrival up to and including 29 january 2023!
What are the payment conditions?
The amount of your reservation must be paid in full up to 21 days before the date of arrival. If there are less than 21 days between your booking and the date of arrival, we ask you to transfer the total amount immediately. As a bank transfer can take 3-4 working days, please contact us at firstname.lastname@example.org for payments at short notice. We will be happy to send you a link for payment by credit card afterwards.
I feel sick before my arrival. What should I do?
If you fall ill or show symptoms before your arrival, please contact us by phone at +49 (0)2232 36-600.
I had already booked a stay at an experience hotel – how can I keep my booking?
If you have already booked a stay in one of our experience hotels, we offer you the possibility to change your reservation to a later date. We will contact you shortly using the contact details we have on file. You do not have to do anything yourself. Should you have any further questions regarding your rebooking, please do not hesitate to contact us by telephone on: +49 (0)2232 36-600.
Please understand that, exceptionally, there may be longer processing times during these days.
How can I book a table in one of the restaurants in the experience hotels ?
During your on-site check-in, we will gladly reserve a table for your dinner.
Guests of the Hotel Ling Bao or Matamba have the possibility to book their African or Asian dinner online here before arrival.
Please note that the opening hours of our restaurants may vary.
Can I book a table in the hotel restaurants and bars if I am not a hotel guest?
We are happy to welcome you in our restaurants and bars even if you are not staying in our hotels. An online reservation is required to visit the hotel restaurants. Please understand that we can only welcome guests without a hotel reservation subject to availability.
Are the extra time and the Hotel Quick Pass offered?
We cannot offer the extra time on Taron and Raik until further notice.
During your stay at Hotel Matamba or Ling Bao, you will receive per person and night a one-time fast access to selected attractions (Chiapas - DIE Wasserbahn, Maus au Chocolat, Talocan, Winja's Fear & Force or Colorado Adventure) - during park opening and only in combination with a valid theme park ticket.
Overnight guests of the Hotel Charles Lindbergh receive the Charles Lindbergh Ticket. With this ticket you get once a day faster access to the Flying Launch Coaster F.L.Y. via an exclusive entrance.
Is the pool at Hotel Ling Bao open?
The newly designed outdoor pool in the middle of the paradisiacal hotel garden at Hotel Ling Bao is open from now.
The indoor area is currently undergoing renovation and is therefore still closed. A completely new pool and wellness experience is being created for you there!
Are there any offers that are not available for the time being?
Unfortunately, the mascots in the hotels are currently not available. We ask for your understanding that other offers and services may not be available in full or at all at short notice.