FAQ gift vouchers

Important questions and answers

All details on how to redeem your Phantasialand gift voucher and answers to the most important questions about it can be found below.

1. How can I redeem my Phantasialand gift voucher?

All details on how to redeem your respective Phantasialand gift voucher can be found below in the corresponding voucher category.

Phantasialand gift voucher

You can redeem your Phantasialand gift voucher for many experiences and offers throughout Phantasialand, e.g. for tickets to the theme park and Fantissima or in the various Phantasialand restaurants. There are two ways to redeem your voucher:

In the online shop during the ordering process: To do this, you must enter your gift voucher code in the corresponding input box in the shopping cart (before the payment process). The redeemed credit will then be automatically deducted from the total amount in the shopping cart.
On site at all redemption points such as our park and hotel restaurants and shops. You will need the QR code for this. Please also have the corresponding gift voucher code ready.

Theme park gift voucher*

You can easily redeem your theme park voucher in our online shop.

First select tickets for your desired Phantasialand visit in our online shop.
Then enter your gift voucher code in the corresponding input box in the shopping cart (before the payment process). The redeemed credit is automatically deducted from the total amount of the shopping cart.
After you have completed the ordering process, you will receive your selected tickets for your visit to Phantasialand by e-mail.

Experience hotel gift vouchers*

Simply book your desired date for your stay online and enter "Payment with gift voucher" in the comments field. Payment is then made at the reception on site with your gift voucher.

You will then receive the booking confirmation for your Phantasialand visit by e-mail.

Fantissima gift voucher*

In order to book the desired date for your Fantissima experience, simply redeem your Fantissima gift voucher in our online shop.

First select tickets / offers for your desired Fantissima experience in our online shop.
Then enter your gift voucher code in the corresponding input box in the shopping cart (before the payment process). The redeemed credit is automatically deducted from the total amount of the shopping cart.
After you have completed the ordering process, you will receive a booking confirmation for your evening at Fantissima by e-mail.

Culinary delights gift voucher*

In order to book the desired date for your brunch or dinner experience, simply redeem your culinary delights gift voucher in our online shop.

First select your desired brunch or dinner experience in our online shop.
Then enter your gift voucher code in the corresponding input box in the shopping cart (before the payment process). The redeemed credit is automatically deducted from the total amount of the shopping cart.
After you have completed the ordering process, you will receive a booking confirmation for your brunch or dinner experience by e‑mail.

Mandala Spa gift voucher*

In order to book the desired date for your Mandala Spa experience, make an appointment for your massage at the Mandala Spa on 02232 - 3690381. Payment is then made on the spot with your gift voucher.

You will need the corresponding gift voucher code. You will then receive the booking confirmation for your relaxing hours at the Mandala Spa by e-mail.

Please note: Shipping costs incurred when redeeming a Phantasialand gift voucher in our online shop can unfortunately not be paid with the available credit of the gift voucher. The shipping costs can be paid in the ordering process with the other available payment options.

* This gift voucher can also be used for other Phantasialand services if desired.

2. How can I check the current credit on my gift voucher?

You can easily check the current value of your gift voucher here in our online shop by entering your gift voucher code.

3. What happens to my remaining credit?

If there is any remaining credit on the gift voucher after booking an experience, you can easily redeem it for further experiences - for example, for a fantastic delights in our park restaurants.

If the remaining balance on the gift voucher is not sufficient for your desired experience, a combined payment of gift voucher and cash payment / card payment is of course also possible.

Cash payout is not possible.