Current information

to the opening of the theme park

Dear guests,

from May 29th, 2020 Phantasialand will be open for you again!

We look forward to welcome you back soon and to offer you a happy day full of unforgettable experiences!

We are currently working intensively on the reopening. We want you to have a park experience where fun and joy are in harmony with the protection to health. The safety of our guests and employees is always our highest prioroty.

It is importent to us that Phantasialand is a place of joy where everyone feels comfortable. We want you to be able to spend a carefree day with your family, on which you can leave the daily life behind and share happy experiences. Therefore we have decided to open the theme park to a limited number of guests until further notice. You therefor need an online ticket prior to your visit, which you must purchase in advance for a certain date. These day tickets are only available in our online-shop. First we will start with the ticket sale until the end of June.

In addition, we have developed regulations on distance and hygiene, which apply immediatly in Phantasialand.
Mutual respect makes the shared experience possible in this days and age. So let us take care of each other and experience fantastic things togeter in our lively themed worlds.

Further information will follow soon.

We look forward to you!

Your Phantasialand-Team

 

Last update: 14.05.2020, 5:49 pm

Basic information and regulations

Below is an overview of the most important changes. We will update this information continuously.

Opening

We welcome you daily to our theme park from May 29th, 2020.

Phantasialand is open from 10:00 a.m. to 6:00 p.m. on weekdays and from 10:00 a.m. to 7:00 p.m. on public holidays and weekends.

We look forward to giving you a day full of unforgettable experiences!

Day bound online-tickets

In order to meet the limited number of visitors, only online-tickets are available for a fixed date. You can purchase these tickets in advance via our Phantasialand online shop.

 

 

If yuo have a pre-sale ticket from April or a ticket valid for the summer season 2020 (until 1.november 2020), you can exchange it for a day bound online-ticket. You will finde the corresponding form here shortly.

 

We give free admission to birthday children on their special day, even in these special times. Important: You will only recieve your free birthday ticket via an online form, not at the cash registry. You will find the corrensponding form here shortly.

 

Free admisson tickets (e.g. from a visit of one of our brunches) can be exchanged for an online-ticket for a specific date. In oder to do so, please call us at +49 (0)2232 36-600.

 

Guests with disabilities from the degree of 50 or with certain signs (aG, H, Bl, B oder GL) can reserve their ticket using a pre-registration form. You will registration form. You will find the corresponding form here shortly.

 

A spontaneous visit is not possible in the current situation.

 

The selected period of the online-ticket is binding and cannot be changed after the purchase has been completed. Purchased online-tickets are excluded and revocation.

Phantasialand Club

Our loyal guests are very important to us. Which is why, we want to give everyone with a valid Phantasialand club pass a once a month visit to the park, despite the currently limited options. This is in addition to the extension of your club pass. Even if you club pass expired on April 4th, 2020 or later, you can look forward to visiting the park soon. You can find all information here shortly.

Offers in Phantasialand

You can experience unique attractions and enjoy delicacies tailored to the theme world in our restaurants and snacks.

 

Our shows cannot take place at the current status.

 

In order to reduce possible points of contact, the following services will not be offered: face painting, balloon artists, street artists, our 6 dragons, Quick Pass, Single Rider, baby switch and the adventure tour.

 

We will keep you up to date about details and short-term changes here at this point.

Distance and hygiene rules

In order to make your visit to the park safe, various regulations and hygiene measures apply in Phantasialand. Please adhere to these carefully implemented and binding rules of conduct for all visitors, so that everyone can spend a happy visit. Let us take care of each other and experience fantastic things together.

By non-compliance of the rules, Phantasialand reserves the right to remove the guests from the theme park.

Health

In the interest of everyone, please only visit Phantasialand if you are in good health.

Mouth-nose protection

The access to Phantasialand is only granted with a mouth-nose protection. It is mendatory to wear the mask in the following areas: park entrances, closed rooms / areas, attractions and any waiting areas as well as sanitary facilities.

We check the oral protection obligation regularty.  In the event of non-compliance, we reserve the right to remove guests from the theme park.

 

Distance

The following applies throughout the park: Please keep your distance! The usual minimum distance of 1.5 meters applies in Phantasialand. For better orientation, the minimum distance in waiting areas is marked with special floor stickers.

Sneezing and coughing

Please take the general sneezing and coughing label by hearth while visiting Phantasialand.

Hygiene

regular and thorough hand washing is strongly recommended. We kindly ask you to use the many possibilities to do so during your visit in Phantasialand. In addition, stations of hand desinfection are availiable at the majority of the attractions, the gastronomy and the sanitary facilities.

Last update: 14.05.2020, 11:00 a.m.

Questions & Answers

the FAQ to the opening of the theme park can be found down below. We keep all of the information updated.

Tickets

Can I buy a ticket at the Phantasialand cash registry?

No, the cash register in Phantasialand are closed until further notice.

A visit to Phantasialand is only possible with a binding pre-purchased online-ticket for a specific date.

You can purchase the online-tickets exclusively in our online shop. First, you can buy tickets for May 29, 30 and 31, as well as the month June. More details will follow shortly.

 

Why do I have to set on a date when buying a ticket?

day tickets are only sold witha fixed visit date, so we always have an optimal view of the numver of the guests visiting Phantasialand. This is how we ensure, for example, the applicable distance rules in the themepark can be adhered at any time. And of course that your good time can be ensured

The time period of the online-ticket, selected at the time of purchase is binding and cannot be changed after the purchase has been completed. Purchased online-tickets are excluded from exchange and revocation.

 

Do childern under the age of 4 need a ticket?

Yes, for children between the age of 0 and 3 you can find free admission online-tickets that are tied to a date. Only if we know the exact number of guests visiting us in a day, the distance rules to protect health can be observed, even and especially for the little once.

 

I already purchased a ticket for Phantasialandt – how can I redeem it?

If you have purchased a pre-sale ticket for April 2020, you can exchange it for a valid online-ticket under the same conditions (e.g. tickets for the weekend can only be used on weekends, tickets for the weekdays can only be used during the week). You can use tickets from the Easter holiday period (April 04-19) for any day in the summer season (until November 1st, 2020). Please that extra charges may apply, if the exchange is not identical.

If you have purchased a ticket valid for the Phantasialand summer season, you can exchange it for a valid online-ticket for any day in the summer season (until November 1st, 2020)

In order to exchange your pre-sale ticket or a ticket valid for the summer season for a valid online-ticket, a binding reservation for a specific day is necessary. You will find the corresponding form here shortly.

 

Is the gift of free entry for birthday children given?

Yes, we give birthday children a free admission to the park, even in these special times! Important: You will only recieve your free birthday ticket via an online form, not at the cash registry. You will find the corresponding form here shortly.

Accompanying persons require an online-ticket, purchased in advance for the corresponding date.

Begleitpersonen benötigen ein für das entsprechende Datum vorab erworbenes Online-Ticket.

 

Can I currently redeem free admission tickets?

You can exchange your free tickets (e.g. from a brunch visit) for an online-ticket with a fixed date. Please contact us by phone at +49 (0)2232 36-600.

 

Who do I contact, if I have any questions regarding group bookings?

If you have any questions regarding group bookings, please email us at shop[at]phantasialand.de or call us at +49 (0)2232 36-600.

 

I have a Phantasialand voucher, how can I redeem it?

To exchange your Phantasialand voucher for an online-ticket with a fixed date, please send us an email with your name, adress, the desired date of visit and the voucher information toshop[at]phantasialand.de.

 

Phantasialand Club

How can i use my Club pass?

You as our loyal guests are very important to us. Which is why we have given careful thought to how you can experience a great time in Phantasialand, despite the currently limited situation.

 

Unfortnutaly, one thing is certain: Unlimited spontaneous visits to Phantasialand are still not possible due to the currently applicable regulations. However, we do want to give everyone with a valid club pass free entry to the park, limited to once a month until further notice! Even if your club pass has expired April 4th, 2020 or later, you can look forward to visiting Phantasialand soon.

 

In addition, the validity of your club pass is extended by the time of the officially ordered closing days and the days with limited visitors – depending on the expiration date of your club pass. If the park can be reopened regularly and without restrictions, your club year will continue. Of course, we also take into account the possible closing days of Phantasialand (such as the breake between the summer season and Wintertraum), so that you can use all the days you have missed.

 

So you do not loose anything, but get a once a month free visit until further notice.

 

Please note, that you have to make a day based free reservation for your monthly visit day at Phantasialand. You will find the corresponding form here shortly. Due to the currently limited number of visitors, it may not be possible to make a reservation on your desired date. In this case, please choose another date.

 

Further information will follow shortly.

Distance and hygiene regulations

Where does the mask obligation apply in Phantasialand?

The access to Phantasialand is only granted with a mouth-nose protection. It is mandatory to wear the mask in the follwing areas: park entrances, closed rooms / areas, attractions and all waiting areas as well as sanitary facilities.

We regularly check compliance with the oral protection obligation. In the event of non-compliance, we reserve the right to remove the guests from the theme park.

We recommend that you bring several masks with you, so you can exchange your mouth-nose protection if necessary or replace in case of lost.

 

How is the distance rule complyed?

The following rule applies throughout the park: Please keep your distance! The usual minimum distance of 1.5 meters applies in Phantasialand. For better orientation the minimum distance in the waiting areas is marked with special floor stickers.

The compliance with the distance rules is checked by specially trained employees. In the event of non-compliance, Phantasialand reserves the right to remove the guests from the theme park.

 

What hygiene rules are to be observed?

In the interest of everyone, please only visit Phantasialand if you are in good health.

Regular and thorough hand washing is strongly recommended. We kindly ask you to use the many possibilities to do so, during your visit in Phantasialand. In addition, stations for hand desinfection are available at the majority of the attractions, in the gastronomy and the sanitary facilities.

We also ask that you take the sneezing and caughing labels by heart during your visit to Phantasialand.

We continuously update the information on distance and hygiene rules for you.

Shuttle bus

Can i travel to Phantasialand by shuttle bus?

Yes, the Phantasialand shuttle bus is traveling from May 29, 2020, between KVB stop of line 18 "Brühl Mitte" as well as the DB station "Brühl (Rheinland)" and Phantasialand.

 

When using the shuttle bus, please note that there may by waiting times due to the current regulations, regarding distance and hygiene. Please also note the mask requirement that applies to buses and trains and keep a sufficient distance from boarding and disembarking passangers.

 

Since there are only limited capacities available on the shuttle bus. We recommend alternative ways of getting there if possible. You can find the shuttle bus timetable on our websit.

Last update: 14.05.2020, 11:00 a.m.

Fantissima & Theme hotels

Our Fantissima dinner show, our themed hotels and our hotel restaurants & bars will remain closed for the time being. We will inform you about short-term changes here.

Fantissima

Are already purchased tickets still valid?

Yes, we assure you, that all Fantissima tickets remain valid. If it is certain when Fantissima will open its doors again, we will inform you by email via your contact details stored with us. We will be glad to rebook your tickets to a new date. If you have booked tickets in connection with an overnight stay in our themed hotels within the closing time, we will also notify you by email.

Alternatively you can exchange your already booked tickets for Fantissima, for a coupon that will be valid until the 31.12.2021. (Read Details below). With this we are following the national regulations, made by the corona-cabinet on the 08.04.2020.

Our team is working together to respond as quickly as possible. Please understand that exceptionally long processing times may occur these days.

Coupon conversion

WHAT DOES THE EXCHANGE OF A TICKET (FANTISSIMA OR THEMEPARK) FOR A COUPON MEAN?

Who doesn´t want to rebook or use their tickets for Fantissima or the Themepark later, can exchange them for a coupon. This coupon will then be valid for the equal event – Fantissima or a visit at the Themepark – until the 31.12.2021.

With this we are following the regulations, that have been made by the federal government and the corona-cabinet on the 08.04.2020. Those regulations say, that already purchased tickets for an event that can not take place because of the corona-crisis, can be exchanged for coupons. These coupons will be valid until the 31.12.2021.

Important note: there are rumours, saying that you have to wait for a solution that counts for the entire european union. That rule only applies for trips by plane or package holidays. Tickets for Fantissima or the Themepark are not affected by this. The resolution of the federal government concerning the coupon-exchange for events is a national regulation that maintains and will be implemented by Phantasialand.

Contact

Tickets Phantasialand, Fantissima, Hotels, Restaurants

Phone number: +49 (0)2232 36-600
E-Mail Tickets Phantasialand, Fantissima, Restaurants: shop[at]phantasialand.de
E-Mail hotel reservations: hotel[at]phantasialand.de

You can reach our hotline from Monday to Friday from 9:00 a.m. to 5:30 p.m.
Saturdays, Sundays and public holidays from: 9:00 a.m. to 5:30 p.m.

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