Can I buy a ticket at the Phantasialand cash registry?
No, the cash register in Phantasialand are closed until further notice.
A visit to Phantasialand is only possible with a binding pre-purchased online-ticket for a specific date.
You can purchase the online-tickets exclusively in our online shop. First, you can buy tickets for May 29, 30 and 31, as well as the month June. More details will follow shortly.
Why do I have to set on a date when buying a ticket?
day tickets are only sold witha fixed visit date, so we always have an optimal view of the numver of the guests visiting Phantasialand. This is how we ensure, for example, the applicable distance rules in the themepark can be adhered at any time. And of course that your good time can be ensured
The time period of the online-ticket, selected at the time of purchase is binding and cannot be changed after the purchase has been completed. Purchased online-tickets are excluded from exchange and revocation.
Do childern under the age of 4 need a ticket?
Yes, for children between the age of 0 and 3 you can find free admission online-tickets that are tied to a date. Only if we know the exact number of guests visiting us in a day, the distance rules to protect health can be observed, even and especially for the little once.
I already purchased a ticket for Phantasialandt – how can I redeem it?
If you have purchased a pre-sale ticket for April 2020, you can exchange it for a valid online-ticket under the same conditions (e.g. tickets for the weekend can only be used on weekends, tickets for the weekdays can only be used during the week). You can use tickets from the Easter holiday period (April 04-19) for any day in the summer season (until November 1st, 2020). Please that extra charges may apply, if the exchange is not identical.
If you have purchased a ticket valid for the Phantasialand summer season, you can exchange it for a valid online-ticket for any day in the summer season (until November 1st, 2020)
In order to exchange your pre-sale ticket or a ticket valid for the summer season for a valid online-ticket, a binding reservation for a specific day is necessary. You will find the corresponding form here shortly.
Is the gift of free entry for birthday children given?
Yes, we give birthday children a free admission to the park, even in these special times! Important: You will only recieve your free birthday ticket via an online form, not at the cash registry. You will find the corresponding form here shortly.
Accompanying persons require an online-ticket, purchased in advance for the corresponding date.
Begleitpersonen benötigen ein für das entsprechende Datum vorab erworbenes Online-Ticket.
Can I currently redeem free admission tickets?
You can exchange your free tickets (e.g. from a brunch visit) for an online-ticket with a fixed date. Please contact us by phone at +49 (0)2232 36-600.
Who do I contact, if I have any questions regarding group bookings?
If you have any questions regarding group bookings, please email us at shop[at]phantasialand.de or call us at +49 (0)2232 36-600.
I have a Phantasialand voucher, how can I redeem it?
To exchange your Phantasialand voucher for an online-ticket with a fixed date, please send us an email with your name, adress, the desired date of visit and the voucher information toshop[at]phantasialand.de.