Information for your visit

Phantasialand is open again!

Dear guests,

we are very pleased: Finally we can welcome you back to Phantasialand and the experience hotels! Finally, great adventures, shows and enjoyment in fantastic worlds again. Finally, shared experiences full of joy and fun again!

To ensure that you have a carefree and safe stay with us, we have summarised all the important information for your visit here.

We look forward to seeing you!

 

Requirements for  your visit

For a relaxed and smooth admission to Phantasialand, please bring the following with you:

Day-bound online ticket

To visit Phantasialand, you currently need a binding online ticket, that has to be booked in advance for a fixed date.

Proof of authorisation

Valid proof of complete vaccination, recovery or negative Corona test result.

Photo ID

On the day of the visit, it is mandatory that a valid photo ID be checked (for children under 16, a health card, student ID, etc. is also valid).

Medical mask

Mouth-to-nose coverings do not have to be worn in all outdoor areas of Phantasialand. In all indoor areas, in the attractions as well as in the queuing area, at the entrances and everywhere where the minimum distance of 1.5m cannot be maintained, the wearing of a medical mask is mandatory. This mask requirement applies to all guests over 6 years of age without exception.

What counts as proof of authorisation

Tested

An officially recognised, negative Corona test result (PCR or rapid test). At time of arrival at Phantasialand this test must be no older than 48 hours. A negative test result is required from the age of 6 years.

Please note: We can only accept tests from an official testing centre. Self-tests brought along do not count as proof of testing.

 

Vaccinated

Your official proof of vaccination or vaccination passport. The original vaccination passport must be presented (not a copy). The proof of completed vaccination must be older than 14 days.

 

Recovered

The positive PCR test result of your Covid19 disease. This must be at least 28 days old. If your positive test result is more than 6 months old, you must also bring your official proof of vaccination or vaccination passport. The proof of vaccination must be older than 14 days.

 

Testing facility on site

We urge you to arrive already tested or with one of the above-mentioned credentials, otherwise we will not be able to grant you admission to Phantasialand

 

If you are unable to show any of the above credentials, an on-site test centre with a small number of test facilities is available in exceptional cases. The test capacities are very limited and only intended for absolutely exceptional cases. Therefore, depending on the workload, there may be extreme waiting times.

 

The externally operated test centre is open daily from 07:30 h to 14:00 h and is located in the event location STOCK's (opposite the park entrance Berlin). Further information as well as online appointment booking can be found directly on the website of the Test Centre.

 

For guests residing in Germany, this test is free of charge.

Please note that for guests residing abroad, a test fee of €27.25 (incl. taxes and fees) per person applies. For guests from Belgium, France, Luxembourg and the Netherlands, an overview will soon be available with further test options that are on your way to Phantasialand.

 

For overnight guests

Guests of the Phantasialand experience hotels require an officially recognised, negative Corona test result no older than 48 hours on arrival. For a speedy check-in, carry out this test already at home in a recognised test centre.

 

We must ask you to refresh your negative COVID-19 test with another test before 72 hours have elapsed (according to the time on the test certificate). The above-mentioned test centre is available for this purpose. Hotel restaurants and bars can be visited on the day of arrival as well as the following day with the same credential (without renewal).

 

Positive test on site

If you test positive for SARS-CoV-2 on site, you must leave the premises immediately and report to your local health authority. The stay in the hotel and booked tickets for the theme park can be cancelled free of charge in such a case. A separately purchased day ticket for the theme park can be converted into a new day-bound ticket for the 2021 summer season. All information on this can be obtained on site or by calling +49 (0)2232 36-600 or shop@phantasialand.de.

 

Please consider our current entry conditions.

We ask you to ensure that the documents mentioned above are complete before your arrival. If they are not complete, admission to Phantasialand will not be possible despite a valid ticket.

Checks will be carried out on site at the entrance.

Tickets & Rebooking

Day-bound online ticket

For your visit to the theme park, you need online tickets for a fixed date, which you can purchase in advance at the Phantasialand online shop. A spontaneous visit is not possible.

 

Rebooking

If you had already booked a visit to Phantasialand (park, hotels) for a date before the opening on 10 June 2021, you can rebook your experience conveniently and flexibly.

Theme Park

Guests holding online tickets for the period from 02.11.2020 to 09.06.2021 inclusive can exchange them for tickets for a visit in June or September 2021 without any restrictions.

Experience hotels

We offer guests who have booked an overnight stay up to and including 09.06.2021 flexible options for rebooking. You will be informed about these by e-mail.

Fantissima

Guests who have booked an evening at Fantissima up to and including 26.06.2021 are offered flexible options for rebooking. We will inform you about these by e-mail.

Distance and hygiene rules

Your visit to Phantasialand

In order to make your visit to the theme park safe, various regulations and hygiene guidelines apply in Phantasialand. Please adhere to these carefully implemented rules of conduct, which are binding for all guests, so that everyone can spend a happy day visiting together. Let's look after each other and experience the fantastic together!

In case of non-compliance with the rules, Phantasialand reserves the right to expel guests from the park premises.

 

Regulations at a glance

Health

In the interest of everyone, please only visit Phantasialand if you are in good health. Visitors who have had contact with a person infected with COVID19 in the past 14 days cannot be granted admission. This also applies to people with an elevated temperature or symptoms of a respiratory infection.

Mouth-nose protection

Mouth-to-nose coverings do not have to be worn in all outdoor areas of Phantasialand. In all indoor areas, in the attractions as well as in the queuing area, at the entrances and everywhere where the minimum distance of 1.5m cannot be maintained, the wearing of a medical mask is mandatory. This mask obligation applies to all guests from 6 years of age without exception. We regularly check compliance with the obligation to wear mouth protection. In the event of non-compliance, we reserve the right to expel visitors from the park premises.

Distance

The following applies throughout the park: Please keep your distance! The usual minimum distance of 1.5 meters applies in Phantasialand. For better orientation, the minimum distance in waiting areas is marked with special floor stickers.

Sneezing and coughing

Please take the general sneezing and coughing label by hearth while visiting Phantasialand.

Hygiene

Regular and thorough hand washing is strongly recommended. We kindly ask you to use the many possibilities to do so during your visit in Phantasialand. In addition, stations of hand desinfection are availiable at the majority of the attractions, the gastronomy and the sanitary facilities.

 

Questions & Answers

Where does the mask obligation apply in Phantasialand?

Mouth-to-nose coverings do not have to be worn in all outdoor areas of Phantasialand. In all indoor areas, in the attractions as well as in the queuing area, at the entrances and everywhere where the minimum distance of 1.5m cannot be maintained, the wearing of a medical mask is mandatory. This mask obligation applies to all guests from 6 years of age without exception. We regularly check compliance with the obligation to wear mouth protection. In the event of non-compliance, we reserve the right to expel visitors from the park premises.

 

How is the dictance rule complyed?

The following rule applies throughout the park: Please keep your distance! The usual minimum distance of 1.5 meters applies in Phantasialand. For better orientation the minimum distance in the waiting areas is marked with special floor stickers.

The compliance with the distance rules is checked by specially trained employees. In the event of non-compliance, Phantasialand reserves the right to remove the guests from the theme park.

 

What hygiene rules are to be observed?

In the interest of everyone, please only visit Phantasialand if you are in good health.

Regular and thorough hand washing is strongly recommended. We kindly ask you to use the many possibilities to do so, during your visit in Phantasialand. In addition, stations for hand desinfection are available at the majority of the attractions, in the gastronomy and the sanitary facilities.

We also ask that you take the sneezing and caughing labels by heart during your visit to Phantasialand.

We continuously update the information on distance and hygiene rules for you.

In times of Corona

Information & FAQ

Theme Park

Theme Park Opening 2021/2022

legend

  • Park opened: 09 a.m. until 06 p.m.
  • Park opened: 09 a.m. until 07 p.m.
  • ***
  • Opening of the attractions from 10 a.m.
  • ***
  • Wintertraum: 11 a.m. until 08 p.m.
  • New Year´s eve 11 a.m. – 06 p.m.
  • ***
  • Closed
  • ***
  • Subject to changes
Ticket Information
  • If you have online tickets for the period from 02.11.2020 to and including 09.06.2021, you can exchange them for online tickets for a fixed date in June or September 2021. You can find more information and the corresponding form.
     
  • Free tickets (for example from a brunch visit) can be redeemed on the day of the visit directly at one of the ticket counters. Advance registration is not required. Accompanying persons without a free ticket require an online ticket purchased in advance for the corresponding date.
     
  • We also give birthday children free admission on their special day during these special times! You will receive your birthday free ticket on the day of your visit upon presentation of a valid ID directly at one of the ticket offices on site. Advance registration is not required. Even though we are currently only open to a limited number of guests, we always keep a separate contingent ready for birthday children, so that you will definitely receive your ticket. Accompanying persons require an online ticket purchased in advance for the corresponding date.
     
  • Guests with disabilities of degree 50 or higher or with certain signs (aG, H, Bl, B, GL) will receive their tickets directly at the ticket counter on the day of the visit upon presentation of the valid official disabled person's ID. For each guest with a disability (aG, H, Bl, B, GL), one accompanying person receives a reduced ticket, also directly at the box office. Advance registration is not required. All other accompanying persons require an online ticket purchased in advance for the corresponding date. If you would like to take advantage of our online-only discount, please book your tickets in advance via our online shop.
     
  • For your visit to the theme park you need online tickets for a fixed date, which you can purchase bindingly in advance in the Phantasialand online shop. A spontaneous visit is unfortunately not possible in the current situation.

 

Questions & Answers

Do I have to wear a mouth-nose protection during my visit to Phantasialand?

In the open air (outdoors), no mouth-nose covering has to be worn in Phantasialand, provided that the minimum distance of 1.5m can be maintained.
In all indoor areas, in the attractions as well as their waiting areas, at the entrances and everywhere where the minimum distance of 1.5m cannot be maintained, the wearing of a medical mask is mandatory. This mask obligation applies to all guests from 6 years of age.

 

Can I buy a ticket for Phantasialand at the cash registry?

No, the cash registers in Phantasialand are closed until further notice.

A visit to Phantasialand is only possible with a binding pre-purchased online ticket for a specific date.

Online tickets can be purchased exclusively in our Online-Shop.

 

Why do I have to set on a date when buying a ticket?

Day tickets are only sold with a fixed visit date, so we always have an optimal overview of the number of the guests visiting Phantasialand. This is how we ensure, for example, the applicable distance rules in the theme park can be adhered at any time. And of course that your good time can be ensured.

The time period of the online-ticket, selected at the time of purchase is binding and cannot be changed after the purchase has been completed. Purchased online tickets are excluded from exchange and revocation.

 

Do children under the age of 4 need a ticket?

Yes, for children between the age of 0 and 3 you can find free admission online tickets that are tied to a date. Only if we know the exact number of guests visiting us in a day, the distance rules to protect health can be observed, even and especially for the little once.

 

I already purchased a ticket to Phantasialand – how can I redeem it?

If you have purchased online tickets for the period from 02.11.2020 up to and including 09.06.2021, you can exchange them for online tickets for a visit day in June or September 2021. You can find more information and the corresponding form here.

 

Is there the gift of free admission for birthday children?

Yes, we also give birthday children free admission on their special day during these special times! You will receive your birthday free ticket on the day of your visit upon presentation of a valid ID directly at one of the cash registers. Even though we are currently only open to a limited number of guests, we always keep a separate contingent ready for birthday children, so you will definitely receive your ticket.

Accompanying persons require an online ticket purchased in advance for the corresponding date.

 

It's my birthday when the theme park is closed. Can I make up for my gift birthday admission?

Here the general rule applies: Free entry is only valid on the birthday and cannot be made up or postponed. After all, our gift to the birthday children is an eventful birthday - and it cannot be postponed. We hope for your health that you enjoy your birthday in the smallest circle at home.

 

Can I currently redeem free admission tickets?

Free admission tickets (e.g. from a brunch visit) can be redeemed directly at one of our ticket offices on the day of your visit. Prior registration is not necessary.

Accompanying persons require an online ticket purchased in advance for the relevant date.

 

Who do I contact if I have questions about a group booking?

If you have any questions regarding a group booking, please contact us by e-mail at shop[at]phantasialand.de or by phone under +49 (0)2232 36-600.

 

I have a Phantasialand voucher, how can I redeem it?

To exchange your Phantasialand voucher for an online-ticket with a fixed date, please send us an email with your name, adress, the desired date of visit and the voucher information to shop[at]phantasialand.de.

Theme Park Offers

You will experience unique attractions during your visit and enjoy delicacies coordinated with the themed worlds in our restaurants and snacks.

 

Please note: Due to the current developments, our show offer is currently to be understood as provisional and will be continuously coordinated. Therefore, changes may occur - even at short notice.

 

To reduce potential touch points, the following offerings will not be offered for the time being: Face painting for children, balloon artists, street artists, our 6 kites, Quick Pass, Single Rider, Baby Switch and the Adventure Tour.

 

We will keep you informed about details and changes at short notice here on this page.

Hotels

Information & FAQ
Opening

Our experience hotels will open for you again on 10 June 2021!

 

Rebooking

Guests who have booked an overnight stay up to and including 09.06.2021 will be informed in an email about all options for flexible rebooking.

 

Questions & Answers

You can find all further information on our experience hotels here.

Fantissima

Information & FAQ

Fantissima starts again from 23 September 2021!

 

Rebooking

Guests who have already booked a Fantissima ticket up to and including 26.06.2021 will be informed separately by e-mail about their rebooking options.

 

Questions & Answers

You can find more information here.

Phantasialand Club

Information & FAQ

All the latest information and regulations on the Phantasialand Club can be found here.

Contact

Tickets Phantasialand, Fantissima, Hotels, Restaurants

Phone number: +49 (0)2232 36-600
E-Mail Tickets Phantasialand, Fantissima, Restaurants: shop[at]phantasialand.de
E-Mail hotel reservations: hotel[at]phantasialand.de

You can reach our hotline Monday to Saturday from 8:00 to 17:30 h as well as Sunday and on holidays from 9:00 to 17:30 h.

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