Do I have to wear a mouth-nose protection during my visit to Phantasialand?
In the open air (outdoors), no mouth-nose covering has to be worn in Phantasialand, provided that the minimum distance of 1.5m can be maintained.
In all indoor areas, in the attractions as well as their waiting areas, at the entrances and everywhere where the minimum distance of 1.5m cannot be maintained, the wearing of a medical mask is mandatory. This mask obligation applies to all guests from 6 years of age.
Can I buy a ticket for Phantasialand at the cash registry?
No, the cash registers in Phantasialand are closed until further notice.
A visit to Phantasialand is only possible with a binding pre-purchased online ticket for a specific date.
Online tickets can be purchased exclusively in our Online-Shop.
Do children under the age of 4 need a ticket?
Yes, for children between the age of 0 and 3 you can find free admission online tickets that are tied to a date.
I already purchased a ticket to Phantasialand – how can I redeem it?
If you have purchased online tickets for the period from 02.11.2020 up to and including 09.06.2021, you can exchange them for online tickets for a new visit day in 2021. You can find more information and the corresponding form here.
Is there the gift of free admission for birthday children?
Yes, we also give birthday children of any age free admission on their special day during these special times! You will receive your birthday free ticket on the day of your visit upon presentation of a valid ID directly at the service point on site at the entrance Berlin (11 a.m. – 4 p.m.) or Mystery (11 a.m. – 1 p.m.). We always keep a separate contingent ready for birthday children, so you will definitely receive your ticket.
Accompanying persons require an online ticket purchased in advance for the corresponding date.
It's my birthday when the theme park is closed. Can I make up for my gift birthday admission?
Here the general rule applies: Free entry is only valid on the birthday and cannot be made up or postponed. After all, our gift to the birthday children is an eventful birthday - and it cannot be postponed. We hope for your health that you enjoy your birthday in the smallest circle at home.
Can I currently redeem free admission tickets?
Free admission tickets (e.g. from a brunch visit) can be redeemed directly at the service point on site at the entrance Berlin (11 a.m. – 4 p.m.) or Mystery (11 a.m. – 1 p.m.) on the day of your visit. Prior registration is not necessary.
Accompanying persons require an online ticket purchased in advance for the relevant date.
Who do I contact if I have questions about a group booking?
If you have any questions regarding a group booking, please contact us by e-mail at shop[at]phantasialand.de or by phone under +49 (0)2232 36-600.
I have a Phantasialand voucher, how can I redeem it?
To exchange your Phantasialand voucher for an online-ticket with a fixed date, please send us an email with your name, adress, the desired date of visit and the voucher information to shop[at]phantasialand.de.