Information and arrival
To make your experience with us even more fantastic, we limit the number of tickets for all days and thus control the number of visitors. There are no box offices on site. That's why you always need a pre-booked online ticket. This allows you to save the waiting time at box offices. Take a look at our online shop for your fantastic day at Phantasialand
All other important information and helpful tips to make your visit to Phantasialand a fantastic experience can be found on this page.
We welcome you to Phantasialand daily – up to and including 25 January 2026!
Guest relations
We are here for you – and your whole family!
We appreciate to assist you all day long. You find us at the Kaiserplatz, located in the theme world Berlin.
If you have any questions, need a recommendation, must to care about your infants or just looking for a friendly advice – our multilingual team is happy to help you.
Offers and services
LOCKERS
Backpacks, motorbike helmet and other personal belongings are safely stored in our spacious lockers in the themed areas Berlin (horse merry-go-round Pferdekarussel) and Mexico (Colorado Adventure exit). For a fee of € 5, you will receive a convenient coded wristband and thus have access to your locker all day long throughout your visit to the park
WAITING TIME INFORMATION / OPENING HOURS
A list of current waiting times can be found on the info screens within the park. The precise locations of these can be found on the park map. We also inform you about the current opening times of the queues at all attraction entrances. You can also conveniently find all waiting and opening times as well as show times in the free Phantasialand-App.
HEIGHT MEASUREMENT FOR CHILDREN
Most attractions at Phantasialand have height requirements. At Guest Relations (Gästeservice) we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.
Offers and services for families
BABY-SWITCH
With the Baby-Switch, you as parents can also separately use the attractions for which your children are still too young - without having to queue a second time! Simply report to the first available staff member at the respective attraction. They will then issue a separate Baby-Switch ticket for the person waiting outside, which can then be used for faster access (access is shown on the respective ticket).
The Baby-Switch is offered at the following attractions: F.L.Y., Maus au Chocolat, Taron, Raik, Mystery Castle, River Quest, Colorado Adventure, Talocan, Chiapas - DIE Wasserbahn, Black Mamba, Winja's Fear, Winja's Force, Crazy Bats.
HEIGHT MEASUREMENT FOR CHILDREN
Most attractions at Phantasialand have height requirements. At Guest Relations we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.
CHILDREN'S WRISTBANDS
Children's wristbands can be obtained free of charge from Family-Service and Guest Relations as well as all
park entrances. These wristbands can be used to write down the name of your child and your mobile number, so that we can call
you at any time if the little ones get lost.
Terms of use for all attractions
Riding allowed without adult accompaniment.
Riding only permitted if accompanied by an adult.
Riding is not permitted.
Attractions for children
for the whole family
Action attractions
Information for guests with special needs
We want you to feel at home with us. That's why you'll find some tips for guests with a disability here, so that you can plan your visit to Phantasialand even better.
You can find all the information you need for your visit on the following page:
Please note
For your safety: Handcarts are not permitted
In order to ensure a safe and pleasant experience for all guests, handcarts and similar means of transport are not permitted in Phantasialand. These vehicles are often bulky, difficult to manoeuvre, can restrict freedom of movement and obstruct the flow of visitors, particularly in busy or narrow areas, which increases the risk of accidents. Further information can be found under point 10 of our entry terms.
We understand that such carts are particularly useful for families. As a practical alternative, we offer lockers in the themed worlds Berlin and Mexico – for safe and convenient storage of your belongings so that you can enjoy your day carefree.
Your exclusive riding fun
Quick Pass
Shorten your waiting time at selected attractions! The pass entitles you to 2x faster access. Use the Quick Pass alone at two attractions or in pairs at one attraction.
The Quick Pass is available at Guest Relations in the Berlin themed area.
Quick Pass | €10
Selection of possible attractions
Talocan, Maus au Chocolat
(access via separate entrance)
Winja's Fear, Winja's Force, Colorado Adventure
(access via the exit of the attraction)
Quick Pass Plus | €20
Selection of possible attractions
Taron, Black Mamba, Talocan, Maus au Chocolat
(access via separate entrance)
Winja's Fear, Winja's Force, Colorado Adventure
(access via the exit of the attraction)
Terms of Use Quick Pass & Quick Pass Plus
- The pass entitles the holder to 2x faster access as a single person or 1x faster access in pairs (with accompanying person).
- For each ride and person, the corresponding attraction field on the pass will be redeemed.
- The pass is only valid on the day of purchase listed. The contingent is limited!
- Seating will be assigned by our staff. A free choice of seats is not possible.
- The pass is not refundable. Please note that there may be restrictions in the choice of attractions due to technical or maintenance work. This does not entitle you to a refund of the purchase price
Arrival
Find your way to Phantasialand
Detailed directions for your car or the departure times of the Phantasialand shuttle: Here you will find all the information you need for your journey. We wish you a good journey and look forward to your visit!
Give worlds full of experiences
What a gift
FANTASTIC GIFT VOUCHERS
With a Phantasialand gift voucher, you can give a special treat to special people – and with that the most valuable gift there is: unique experiences that last.
Last updated 2025-04-19
Information & FAQs
Pocket and security checks
We reserve the right to conduct pocket checks at all park entrances. For a given occasion, personal checks are also carried out. These controls are for your safety. To ensure a smooth process, we ask for your understanding and assistance.
Terms of use for all attractions
Riding allowed without adult accompaniment.
Riding only permitted if accompanied by an adult.
Riding is not permitted.
Attractions for children
for the whole family
Action attractions
Information on the shows
- On Friday, 18 April 2025 no shows will take place due to the silent public holiday (Karfreitag) as well as no outside sound.
- In preparation for the wonderful winter shows, no shows will take place from 01 November up to and including 14 November 2025.
- On Saturday, 01 November 2025 no shows will take place due to the silent public holiday (Allerheiligen) as well as no outside sound.
- On Sunday, 23 November 2025 shows as well as outside sound will take place from 6 p.m. due to the silent public holiday (Totensonntag).
Subject to errors and changes.
Information on the experience hotels
Information on Fantissima
Contact
Tickets Phantasialand, Fantissima, Hotels, Restaurants
Phone number: +49 (0)2232 36-600
E-Mail tickets Phantasialand, Fantissima, restaurants: shop[at]phantasialand.de
E-Mail hotel reservations: hotel[at]phantasialand.de
You can reach our hotline Monday to Saturday from 9 a.m. to 5.30 p.m,
on Sundays and public holidays from 9 a.m. to 5.30 p.m.
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Subject to errors and changes.
