We want you to feel comfortable at Phantasialand. Therefore, here are some tips for guests with a caveat, so you can plan your visit to Phantasialand even better.
Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure (german language). However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.
Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office!
(Please note: The brochure and the usage and waiver agreement are currently available in german language only.)
Paths in the park
Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.
With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier-free.
Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten and Wuze Town children's theatre can be reached via the normal entrances. Arena de Fiesta, Schauspielhaus and Silverado Theatre feature a separate entrance at ground level. Please contact our staff, they will be happy to help you.
Phantasialand has a wheelchair hire service for guests with disabilities. You are welcome to call 02232/36-240 two days before your visit to request a wheelchair. Provided that a wheelchair is still available for that date, we will be happy to reserve it for you and place the wheelchair at your chosen entrances. There you can borrow the wheelchair on the day of your visit for a deposit of €25 and by showing your identity card. If you find out during your visit that you need a wheelchair, please contact the Service Point at Berlin Entrance or our first-aid station in the Berlin Theme World. However, please understand that bottlenecks are possible, especially at peak times with high visitor numbers, and that we may not be able to offer a wheelchair to every guest in need at short notice.
There are 6 toilets for guests with disabilities in Phantasialand. These are located at the special box office on the right at the Berlin entrance (outside the park), in Wuze Town, at the Silverado Theatre, at the exit of Chiapas next to Las Rocas ice cream shop, in Klugheim below Rutmor's Taverne and behind our Fantissima Theatre (limited accessibility, very steep ramp).
The first point of contact for all health problems is our medical station in our Berlin themed area next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.