Information and arrival

To make your experience with us even more fantastic, we limit the number of tickets for all days and thus control the number of visitors. There are no box offices on site. That's why you always need a pre-booked online ticket. This allows you to save the waiting time at box offices. Take a look at our online shop for your fantastic day at Phantasialand

All other important information and helpful tips to make your visit to Phantasialand a fantastic experience can be found on this page.

We are open for you up to and including 26 January 2025 – and look forward to your visit!

Guest relations

We are here for you! Our Guest Relations team will be happy to help you with any questions or suggestions you may have. Here you will find our ticket and voucher sales as well as the lost and found office.

You will find the Guest Realtions on Kaiserplatz in the themed area Berlin between the Schauspielhaus and Maus au Chocolat.

Offers and services

LOCKERS

Backpacks, motorbike helmet and other personal belongings are safely stored in our spacious lockers in the themed areas Berlin (horse merry-go-round Pferdekarussel) and Mexico (Colorado Adventure exit). For a fee of € 5, you will receive a convenient coded wristband and thus have access to your locker all day long throughout your visit to the park

 

WAITING TIME INFORMATION / OPENING HOURS

A list of current waiting times can be found on the info screens within the park. The precise locations of these can be found on the park map. We also inform you about the current opening times of the queues at all attraction entrances. You can also conveniently find all waiting and opening times as well as show times in the free Phantasialand-App.

 

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations (Gästeservice) we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

Terms of use for all attractions

 Riding allowed without adult accompaniment.

 Riding only permitted if accompanied by an adult.

 Riding is not permitted.

Attractions for children
for the whole family
Action attractions
Information for guests with special needs

We want you to feel at home with us. That's why you'll find some tips for guests with a disability here, so that you can plan your visit to Phantasialand even better.

 

You can find all the information you need for your visit on the following page:

 

 

Family-Service

In the Family Service at the horse merry-go-round (Pferdekarussell) in the themed area Berlin, we are always happy to help and advise you and have provided many helpful offers and services especially for families. There you will also find a separate breastfeeding corner with a changing unit and kettle. You are welcome to warm your baby bottles here.

Offers and services for families

HANDCART

To make your stay even more enjoyable, you can borrow a handcart for your Phantasialand day from the Family Service for a small daily fee. We ask that you present an identity card or driving licence and pay a deposit. For safety reasons, the transport of persons is not permitted. It is best to secure your handcart early, the number is limited!

 

BABY-SWITCH

With the Baby-Switch, you as parents can also separately use the attractions for which your children are still too young - without having to queue a second time! Simply report to the first available staff member at the respective attraction. They will then issue a separate Baby-Switch ticket for the person waiting outside, which can then be used for faster access (access is shown on the respective ticket).

The Baby-Switch is offered at the following attractions: F.L.Y., Maus au Chocolat, Taron, Raik, Mystery Castle, River Quest, Colorado Adventure, Talocan, Chiapas - DIE Wasserbahn, Black Mamba, Winja's Fear, Winja's Force, Crazy Bats.

 

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

 

CHILDREN'S WRISTBANDS

Children's wristbands can be obtained free of charge from Family-Service and Guest Relations as well as all
park entrances. These wristbands can be used to write down the name of your child and your mobile number, so that we can call
you at any time if the little ones get lost.

Your exclusive riding fun

Quick Pass

Shorten your waiting time at selected attractions! The pass entitles you to 2x faster access. Use the Quick Pass alone at two attractions or in pairs at one attraction.

The Quick Pass is available at Guest Relations in the Berlin themed area.

Quick Pass | €10

Selection of possible attractions

Talocan, Maus au Chocolat, Chiapas – DIE Wasserbahn
(access via separate entrance)

Winja's Fear, Winja's Force, Colorado Adventure
(access via the exit of the attraction)

Quick Pass Plus | €20

Selection of possible attractions

Taron, Black Mamba, Talocan, Maus au Chocolat, Chiapas – DIE Wasserbahn
(access via separate entrance)

Winja's Fear, Winja's Force, Colorado Adventure
(access via the exit of the attraction)

Terms of Use Quick Pass & Quick Pass Plus

  • The pass entitles the holder to 2x faster access as a single person or 1x faster access in pairs (with accompanying person).
  • For each ride and person, the corresponding attraction field on the pass will be redeemed.
  • The pass is only valid on the day of purchase listed. The contingent is limited!
  • Seating will be assigned by our staff. A free choice of seats is not possible.
  • The pass is not refundable. Please note that there may be restrictions in the choice of attractions due to technical or maintenance work. This does not entitle you to a refund of the purchase price

Arrival

Find your way to Phantasialand

Detailed directions for your car or the departure times of the Phantasialand shuttle: Here you will find all the information you need for your journey. We wish you a good journey and look forward to your visit!

Last updated 2024-07-23

Information & FAQs

Pocket and security checks

We reserve the right to conduct pocket checks at all park entrances. For a given occasion, personal checks are also carried out. These controls are for your safety. To ensure a smooth process, we ask for your understanding and assistance.

 

Terms of use for all attractions

 Riding allowed without adult accompaniment.

 Riding only permitted if accompanied by an adult.

 Riding is not permitted.

Attractions for children
for the whole family
Action attractions
Information on the experience hotels
Questions & Answers

You can find all further information on our experience hotels here.

 

Information on Fantissima

Fantissima until 29 june 2024!

Questions & Answers

You can find more information here.

 

Give worlds full of experiences

What a gift

FANTASTIC GIFT VOUCHERS

With a Phantasialand gift voucher, you can give a special treat to special people – and with that the most valuable gift there is: unique experiences that last.

Contact

Tickets Phantasialand, Fantissima, Hotels, Restaurants

Phone number: +49 (0)2232 36-600
E-Mail tickets Phantasialand, Fantissima, restaurants: shop[at]phantasialand.de
E-Mail hotel reservations: hotel[at]phantasialand.de

You can reach our hotline Monday to Saturday from 8 a.m. to 5.30 p.m,
on Sundays and public holidays from 9 a.m. to 5.30 p.m.

Book early and secure your special price

Special price tickets from €29

Find the perfect price for your desired date.
Limited contingent!

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Subject to errors and changes.

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