Information and arrival

Last updated: 30.01.2023

ONLY WITH ONLINE TICKET

To ensure that you have a pleasant and eventful day at Phantasialand, we have limited the number of tickets for all days. For this reason, there are no ticket sales on site. To visit Phantasialand, you always need a day-bound online ticket booked in advance. This saves you additional waiting time at the ticket office. For ticket bookings that are only made on the day of the visit itself, there is always a surcharge compared to the regular ticket price (Same Day Ticket).

All other important information and helpful tips to make your visit to Phantasialand a fantastic experience can be found on this page.

We look forward to seeing you!

Special offer tickets from €26

Time for #anticipation: Save more than 50 % on the regular price depending on the day of your visit!
Only bookable online for a short time! Limited contingent!

 

Phantasialand will be open again for you from 01 April 2023!

Guest relations

We are here for you! Our Guest Relations team will be happy to help you with any questions or suggestions you may have. Here you will find our ticket and voucher sales as well as the lost and found office.

You will find the Guest Realtions on Kaiserplatz in the themed area Berlin between the Schauspielhaus and Maus au Chocolat.

Offers and services

LOCKERS

Backpacks, motorbike helmet and other personal belongings are safely stored in our spacious lockers in the themed areas Berlin (horse merry-go-round Pferdekarussel) and Mexico (Colorado Adventure exit). For a fee of € 5, you will receive a convenient coded wristband and thus have access to your locker all day long throughout your visit to the park

 

WAITING TIME INFORMATION / OPENING HOURS

A list of current waiting times can be found on the info screens within the park. The precise locations of these can be found on the park map. We also inform you about the current opening times of the queues at all attraction entrances. You can also conveniently find all waiting and opening times as well as show times in the free Phantasialand-App.

 

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations (Gästeservice) we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

Terms of use for all attractions
Attractions for kids
Attraction Terms of use Theme world
Octowuzy   Fantasy
Der lustige Papagei Under 0,90 m only when accompanied Fantasy
Die fröhliche Bienchenjagd Under 0,90 m only when accompanied Fantasy
Bolles Riesenrad Under 0,90 m only when accompanied Berlin
Bolles Flugschule Under 1,00 m only when accompanied Berlin
Wözl's Duck Washer Under 1,00 m only when accompanied Fantasy
Wolke's Luftpost Under 0,90 m no use
Between 0,90 m–1,20 m only when accompanied
Fantasy
Bumper Klumpen Under 1,00 m no use
Maximal height: 1,45 m
Fantasy
Wupi's Wabi Wipper Under 1,00 m no use
Maximal height: 1,45 m
Fantasy

 

Attractions for the whole family
Attraction Terms of use Theme world
Pferdekarussell Under 1,10 m only when accompanied Berlin
Tittle Tattle Tree Under 1,10 m only when accompanied Fantasy
Würmling Express Under 1,20 m only when accompanied Fantasy
Wakobato Under 1,20 m only when accompanied Fantasy
Feng Ju Palace Under 1,20 m only when accompanied China Town
Geister Rikscha Under 1,30 m only when accompanied China Town
Maus au Chocolat Minimum height: 0,90 m
Between 0,90 m–1,20 m only when accompanied
Berlin
Deep in Africa – Adventure Trail Minimum height and age: 0,90 m and 3 years
Between 0,90 m–1,20 m and 3–6 years only when accompanied
Deep in Africa
Wözl's Wassertreter Minimum height: 0,90 m
Between 0,90 m–1,20 m only when accompanied
Fantasy
Wellenflug Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Berlin
Colorado Adventure Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Mexico
Crazy Bats Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
and without VR-glasses
Fantasy
Tikal Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Mexico
Wirtl's Taubenturm Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Fantasy
Das verrückte Hotel Tartüff Minimmum height 1,00 m
Between 1,00 m–1,20 m only when accompanied
Berlin
Raik Minimum height: 1,00 m
between 1,00 m–1,20 m only when accompanied
Mystery

 

Action-Attractions
Attraction Terms of use Theme world
Chiapas – DIE Wasserbahn Minimum height: 1,20 m
Between 1,20 m-1,30 m only when accompanied
Mexico
Winja's Fear Minimum height: 1,20 m
Between 1,20 m–1,40 m and 6–10 years only when accompanied
Maximum height: 2,00 m
Fantasy
Winja's Force Minimum height: 1,20 m
Between 1,20 m–1,40 m and 6–10 years only when accompanied
Maximum height: 2,00 m
Fantasy
Taron Minimum height: 1,30 m
Between 1,30 m–1,40 m only when accompanied
Mystery
F.L.Y. Minimum height and age: 1,30 m and 8 years
Between 1,30 m–1,40 m and 8–10 years only when accompanied
Maximum height: 2,05 m
Berlin
Mystery Castle Minimum height and age: 1,30 m and 10 years old
Maximum height: 1,95 m
Mystery
River Quest Minimum height and age: 1,40 m and 10 years old
Maximum height: 1,95 m
Mystery
Black Mamba Minimum height and age: 1,40 m and 10 years old
Maximum height: 1,95 m
Deep in Africa
Talocan

Minimum height and age: 1,40 m and 10 years old
Maximum height: 1,95 m

Mexico

 

Information for guests with special needs

We want you to feel comfortable at Phantasialand. Therefore, here are some tips for guests with a caveat, so you can plan your visit to Phantasialand even better.

 

GENERAL

Attractions

Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure (german language). However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.

Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office!
(Please note: The brochure and the usage and waiver agreement are currently available in german language only.)

 

Paths in the park

Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.

 

Restaurants

With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier-free.

 

Shows

Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten and Wuze Town children's theatre can be reached via the normal entrances. Arena de Fiesta, Schauspielhaus and Silverado Theatre feature a separate entrance at ground level. Please contact our staff, they will be happy to help you.

 

SERVICES

Wheelchair rental

Phantasialand has a wheelchair hire service for guests with disabilities. You are welcome to call 02232/36-240 two days before your visit to request a wheelchair. Provided that a wheelchair is still available for that date, we will be happy to reserve it for you and place the wheelchair at your chosen entrances. There you can borrow the wheelchair on the day of your visit for a deposit of €25 and by showing your identity card. If you find out during your visit that you need a wheelchair, please contact the Service Point at Berlin Entrance or our first-aid station in the Berlin Theme World. However, please understand that bottlenecks are possible, especially at peak times with high visitor numbers, and that we may not be able to offer a wheelchair to every guest in need at short notice.

 

Toilets

There are 6 toilets for guests with disabilities in Phantasialand. These are located at the special box office on the right at the Berlin entrance (outside the park), in Wuze Town, at the Silverado Theatre, at the exit of Chiapas next to Las Rocas ice cream shop, in Klugheim below Rutmor's Taverne and behind our Fantissima Theatre (limited accessibility, very steep ramp).

 

First-Aid-Station

The first point of contact for all health problems is our medical station in our Berlin themed area next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.

Family-Service

In the Family Service at the horse merry-go-round (Pferdekarussell) in the themed area Berlin, we are always happy to help and advise you and have provided many helpful offers and services especially for families. There you will also find a separate breastfeeding corner with a changing unit and kettle. You are welcome to warm your baby bottles here.

Offers and services for families

HANDCART

To make your stay even more enjoyable, you can borrow a handcart for your Phantasialand day from the Family Service for a small daily fee. We ask that you present an identity card or driving licence and pay a deposit. For safety reasons, the transport of persons is not permitted. It is best to secure your handcart early, the number is limited!

 

BABY-SWITCH

With the Baby-Switch, you as parents can also separately use the attractions for which your children are still too young - without having to queue a second time! Simply report to the first available staff member at the respective attraction. They will then issue a separate Baby-Switch ticket for the person waiting outside, which can then be used for faster access (access is shown on the respective ticket).

The Baby-Switch is offered at the following attractions: F.L.Y., Maus au Chocolat, Taron, Raik, Mystery Castle, River Quest, Colorado Adventure, Talocan, Chiapas - DIE Wasserbahn, Black Mamba, Winja's Fear, Winja's Force, Crazy Bats.

 

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

 

CHILDREN'S WRISTBANDS

Children's wristbands can be obtained free of charge from Family-Service and Guest Relations as well as all
park entrances. These wristbands can be used to write down the name of your child and your mobile number, so that we can call
you at any time if the little ones get lost.

Your exclusive riding fun

Quick Pass

Shorten your waiting time at selected attractions! The pass entitles you to 2x faster access. Use the Quick Pass alone at two attractions or in pairs at one attraction.

The Quick Pass is available at Guest Relations in the Berlin themed area.

Quick Pass | €10

Selection of possible attractions

Talocan, Maus au Chocolat, Chiapas – DIE Wasserbahn
(access via separate entrance)

Winja's Fear, Winja's Force, Colorado Adventure
(access via the exit of the attraction)

Quick Pass Plus | €20

Selection of possible attractions

Taron, Black Mamba, Talocan, Maus au Chocolat, Chiapas – DIE Wasserbahn
(access via separate entrance)

Winja's Fear, Winja's Force, Colorado Adventure
(access via the exit of the attraction)

Terms of Use Quick Pass & Quick Pass Plus

  • The pass entitles the holder to 2x faster access as a single person or 1x faster access in pairs (with accompanying person).
  • For each ride and person, the corresponding attraction field on the pass will be redeemed.
  • The pass is only valid on the day of purchase listed. The contingent is limited!
  • Seating will be assigned by our staff. A free choice of seats is not possible.
  • The pass is not refundable. Please note that there may be restrictions in the choice of attractions due to technical or maintenance work. This does not entitle you to a refund of the purchase price

Arrival

Find your way to Phantasialand

Detailed directions for your car or the departure times of the Phantasialand shuttle: Here you will find all the information you need for your journey. We wish you a good journey and look forward to your visit!

Last updated 08.02.2023

Information & FAQs

Pocket and security checks

We reserve the right to conduct pocket checks at all park entrances. For a given occasion, personal checks are also carried out. These controls are for your safety. To ensure a smooth process, we ask for your understanding and assistance.

 

Theme Park Offers

You will experience unique attractions during your visit and enjoy delicacies coordinated with the themed worlds in our restaurants and cafés.

 

Please note: Our show programme is continuously being coordinated. Therefore, changes may occur - even at short notice.

 

The following offers are not available for the time being: Face painting for children, balloon artists, street artists, our 6 dragons and the Adventure Tour. We will keep you informed about details and changes at short notice here on this page.

 

Terms of use for all attractions
Attractions for kids
Attraction Terms of use Theme world
Octowuzy   Fantasy
Der lustige Papagei Under 0,90 m only when accompanied Fantasy
Die fröhliche Bienchenjagd Under 0,90 m only when accompanied Fantasy
Bolles Riesenrad Under 0,90 m only when accompanied Berlin
Bolles Flugschule Under 1,00 m only when accompanied Berlin
Wözl's Duck Washer Under 1,00 m only when accompanied Fantasy
Wolke's Luftpost Under 0,90 m no use
Between 0,90 m–1,20 m only when accompanied
Fantasy
Bumper Klumpen Under 1,00 m no use
Maximal height: 1,45 m
Fantasy
Wupi's Wabi Wipper Under 1,00 m no use
Maximal height: 1,45 m
Fantasy

 

Attractions for the whole family
Attraction Terms of use Theme world
Pferdekarussell Under 1,10 m only when accompanied Berlin
Tittle Tattle Tree Under 1,10 m only when accompanied Fantasy
Würmling Express Under 1,20 m only when accompanied Fantasy
Wakobato Under 1,20 m only when accompanied Fantasy
Feng Ju Palace Under 1,20 m only when accompanied China Town
Geister Rikscha Under 1,30 m only when accompanied China Town
Maus au Chocolat Minimum height: 0,90 m
Between 0,90 m–1,20 m only when accompanied
Berlin
Deep in Africa – Adventure Trail Minimum height and age: 0,90 m and 3 years
Between 0,90 m–1,20 m and 3–6 years only when accompanied
Deep in Africa
Wözl's Wassertreter Minimum height: 0,90 m
Between 0,90 m–1,20 m only when accompanied
Fantasy
Wellenflug Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Berlin
Colorado Adventure Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Mexico
Crazy Bats Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
and without VR-glasses
Fantasy
Tikal Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Mexico
Wirtl's Taubenturm Minimum height: 1,00 m
Between 1,00 m–1,20 m only when accompanied
Fantasy
Das verrückte Hotel Tartüff Minimmum height 1,00 m
Between 1,00 m–1,20 m only when accompanied
Berlin
Raik Minimum height: 1,00 m
between 1,00 m–1,20 m only when accompanied
Mystery

 

Action-Attractions
Attraction Terms of use Theme world
Chiapas – DIE Wasserbahn Minimum height: 1,20 m
Between 1,20 m-1,30 m only when accompanied
Mexico
Winja's Fear Minimum height: 1,30 m
Between 1,30 m–1,40 m and 6–10 years only when accompanied
Maximum height: 2,00 m
Fantasy
Winja's Force Minimum height: 1,30 m
Between 1,30 m–1,40 m and 6–10 years only when accompanied
Maximum height: 2,00 m
Fantasy
Taron Minimum height: 1,30 m
Between 1,30 m–1,40 m only when accompanied
Mystery
F.L.Y. Minimum height and age: 1,30 m and 8 years
Between 1,30 m–1,40 m and 8–10 years only when accompanied
Maximum height: 2,05 m
Berlin
Mystery Castle Minimum height and age: 1,30 m and 10 years old
Maximum height: 1,95 m
Mystery
River Quest Minimum height and age: 1,40 m and 10 years old
Maximum height: 1,95 m
Mystery
Black Mamba Minimum height and age: 1,40 m and 10 years old
Maximum height: 1,95 m
Deep in Africa
Talocan

Minimum height and age: 1,40 m and 10 years old
Maximum height: 1,95 m

Mexico

 

Information on the experience hotels
Questions & Answers

You can find all further information on our experience hotels here.

 

Information on Fantissima

Questions & Answers

You can find more information here.

 

Contact

Tickets Phantasialand, Fantissima, Hotels, Restaurants

Phone number: +49 (0)2232 36-600
E-Mail tickets Phantasialand, Fantissima, restaurants: shop[at]phantasialand.de
E-Mail hotel reservations: hotel[at]phantasialand.de

You can reach our hotline Monday to Saturday from 9 a.m. to 6.30 p.m,
on Sundays and public holidays from 9 a.m. to 5.30 p.m.

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Subject to errors and changes.

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