Information and arrival

LOCKERS

Backpacks, motorbike helmet and other personal belongings are safely stored in our spacious lockers in the themed areas Berlin (horse merry-go-round Pferdekarussel) and Mexico (Colorado Adventure exit). For a fee of € 5, you will receive a convenient coded wristband and thus have access to your locker all day long throughout your visit to the park

WAITING TIME INFORMATION / OPENING HOURS

A list of current waiting times can be found on the info screens within the park. The precise locations of these can be found on the park map. We also inform you about the current opening times of the queues at all attraction entrances. You can also conveniently find all waiting and opening times as well as show times in the free Phantasialand-App.

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations (Gästeservice) we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

We want you to feel comfortable at Phantasialand. Therefore, here are some tips for guests with a caveat, so you can plan your visit to Phantasialand even better.

GENERAL

Attractions

Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure (german language). However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.

Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office!
(Please note: The brochure and the usage and waiver agreement are currently available in german language only.)

Paths in the park

Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.

Restaurants

With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier-free.

Shows

Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten and Wuze Town children's theatre can be reached via the normal entrances. Arena de Fiesta, Schauspielhaus and Silverado Theatre feature a separate entrance at ground level. Please contact our staff, they will be happy to help you.

SERVICES

Wheelchair rental

Phantasialand has a wheelchair hire service for guests with disabilities. You are welcome to call 02232/36-240 two days before your visit to request a wheelchair. Provided that a wheelchair is still available for that date, we will be happy to reserve it for you and place the wheelchair at your chosen entrances. There you can borrow the wheelchair on the day of your visit for a deposit of €25 and by showing your identity card. If you find out during your visit that you need a wheelchair, please contact the Service Point at Berlin Entrance or our first-aid station in the Berlin Theme World. However, please understand that bottlenecks are possible, especially at peak times with high visitor numbers, and that we may not be able to offer a wheelchair to every guest in need at short notice.

Toilets

There are 6 toilets for guests with disabilities in Phantasialand. These are located at the special box office on the right at the Berlin entrance (outside the park), in Wuze Town, at the Silverado Theatre, at the exit of Chiapas next to Las Rocas ice cream shop, in Klugheim below Rutmor's Taverne and behind our Fantissima Theatre (limited accessibility, very steep ramp).

First-Aid-Station

The first point of contact for all health problems is our medical station in our Berlin themed area next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.

HANDCART

To make your stay even more enjoyable, you can borrow a handcart for your Phantasialand day from the Family Service for a small daily fee. We ask that you present an identity card or driving licence and pay a deposit. For safety reasons, the transport of persons is not permitted. It is best to secure your handcart early, the number is limited!

BABY-SWITCH

With the Baby-Switch, you as parents can also separately use the attractions for which your children are still too young - without having to queue a second time! Simply report to the first available staff member at the respective attraction. They will then issue a separate Baby-Switch ticket for the person waiting outside, which can then be used for faster access (access is shown on the respective ticket).

The Baby-Switch is offered at the following attractions: F.L.Y., Maus au Chocolat, Taron, Raik, Mystery Castle, River Quest, Colorado Adventure, Talocan, Chiapas - DIE Wasserbahn, Black Mamba, Winja's Fear, Winja's Force, Crazy Bats.

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

CHILDREN'S WRISTBANDS

Children's wristbands can be obtained free of charge from Family-Service and Guest Relations as well as all
park entrances. These wristbands can be used to write down the name of your child and your mobile number, so that we can call
you at any time if the little ones get lost.

WHY DO ALL GUESTS HAVE TO BUY A TICKET OR REGISTER IN ADVANCE?

It is important to us that our guests always have an enjoyable and eventful visit to Phantasialand. To achieve this, the number of tickets for each opening day is limited and a visit to Phantasialand is only possible with an online ticket booked in advance. This applies with immediate effect to all types of tickets for Phantasialand (regular tickets, special offer tickets, children under 4, birthday children under 12, guests with special needs, pregnant guests).

DO CHILDREN UNDER 4 YEARS ALSO NEED A TICKET?

Yes. For infants between 0 and 3 years, please book a free ticket online in advance for the visit date.

HOW DO GUESTS WITH SPECIAL NEEDS OR PREGNANTS GET THEIR TICKET?

FREE ADMISSON
Children with special needs and adults with certain signs (aG, H, BI, B, GL) must reserve their visit appointment online in advance. On the day of your visit, you will receive your free ticket at the Service Point at entrances Berlin (09 a.m. – 02 p.m.) or Mystery (09 a.m. – 02 p.m.) on presentation of the reservation confirmation and your valid official special needs ID.

SPECIAL RATE TICKETS
Pregnant guests and adults with disabilities from degree 50 must book their ticket in advance in the online shop. For each guest with a disability (aG, H, Bl, B, GL), one accompanying person receives a reduced ticket that must be booked in advance in the online shop. All other accompanying persons require an online ticket purchased in advance for the corresponding date.

Who do I contact if I have questions about a group booking?

All information on group bookings are available here.

IS THERE FREE ENTRY FOR BIRTHDAY CHILDREN?

Yes. We give birthday children up to and including 11 years of age free admission on their day of honour!
For this birthday gift, birthday children must book their visit online in advance.

On the day of your visit, you will receive your free ticket at the Service Point at entrances Berlin (09 a.m. – 02 p.m.) or Mystery (09 a.m. – 02 p.m.) on presentation of the reservation confirmation and your valid proof. Accompanying persons require an online ticket purchased in advance for the corresponding date.

WHY IS FREE BIRTHDAY ENTRY RESTRICTED TO CHILDREN 11 YEARS AND UNDER?

The arrangement of our birthday ticket gift corresponds to the usual market implementation: It is the predominant practice in our industry that birthday children up to a certain age are given free admission on their day of honour. We also follow this practice with the Phantasialand birthday ticket.

I have a Phantasialand voucher. How can I redeem it?

You can redeem your Phantasialand voucher very easily in our online shop.

1. First select tickets for your desired Phantasialand visit in our online shop.
2. Then enter your voucher number in the corresponding input field in the shopping basket (before the payment process). The redeemed credit will be automatically deducted from the total amount in the shopping basket.
3. After you have completed the ordering process, you will receive your selected tickets for your visit to Phantasialand by e-mail.

You will experience unique attractions during your visit and enjoy delicacies coordinated with the themed worlds in our restaurants and cafés.

Please note: Our show programme is continuously being coordinated. Therefore, changes may occur - even at short notice.

The following offers are not available for the time being: Face painting for children, balloon artists, street artists, our 6 dragons and the Adventure Tour. We will keep you informed about details and changes at short notice here on this page.