Information and arrival

We will welcome you again from 04 April 2020 to our summer season

At the moment the theme park is closed

Naturally, our themed hotels Matamba and Ling Bao welcome you while the park is closed. Furthermore, enjoy extraordinary culinary delights in our hotel restaurants for dinner or brunch, or experience an evening at Fantissima, Germany's most successful dinner show.

Phantasialand Minenachterbahn Colorado Adventure Tikal

Arrival

Find your way to Phantasialand

In principle, you can travel all around the world whilst you are staying with us: Asia, Africa, Mexico and much further than you could even imagine! It is true that some places seem to be out of this world! Come on this unusual journey full of adventure, discovery, fun and relaxation.
And if you still enjoy long spells of reminiscing about your visit to Phantasialand, then we have achieved our goal!

To arrival and shuttle bus

Quick Pass

Your exclusive fun ride!

With the Quick Pass, up to four people get fast-track entry to selected attractions on the day of purchase.

Quick-Pass-Attractions

  • CHIAPAS - DIE Wasserbahn
  • Talocan
  • Winja's Fear
  • Winja's Force
  • Colorado Adventure
  • Black Mamba (only 2.–8. row!)
  • Maus au Chocolat

Important note:

You can purchase the Quick Pass at a price of 15,00€ at Guest Relations.

Terms and conditions of use and important information about Quick Pass

  • The Quick Pass entitles you to 4 fast-track entries on your own, 2 fast-track entries for you and another person, or 1 fast-track entry for you and 3 other people.
  • The Quick Pass is only valid for the attractions listed above and on the day of purchase.
  • Quick Passes that have not been used can't be returned. Refunds are not possible.
  • One portion of the Quick Pass is validated per ride and per person. The appropriate portion of the ticket will be validated with each use.
  • Quick Pass holders can only ride in rows 2 to 8 on the Black Mamba (not the front row).
  • Please note that even with the Quick Pass you may have to wait for a short while to get on the rides.
  • Only a limited number of Quick Passes are available.

Use the attraction´s exit to have fast access to the attractions with your Quick Pass. Chiapas – DIE Wasserbahn, Talocan and Maus au Chocolat are possessing separate Quick Pass entrances. Please follow signage of the respective attractions.

Subject to change. Errors and omissions excepted.

Information for guests with disabilities

We want you to feel comfortable at Phantasialand. Therefore, here are some tips for guests with a caveat, so you can plan your visit to Phantasialand even better.

 

General

Attractions

Due to the general safety and usage regulations of our attractions, we have to exclude you from using them. However, with reference to the General Equal Treatment Act, you can use the attractions yourself within the framework of the assessments listed in the brochure below. However, it is essential that you familiarize yourself in detail with the risks arising from your restrictions in accordance with this brochure.

Depending on your restrictions and their characteristics, we offer individual usage options for our rides. This requires in each individual case the signing of a usage and waiver agreement on site in our guest relations office!
(Please note: The brochure and the usage and waiver agreement are currently available in german language only.)

 

Paths in the park

Most of the park can be reached without stairs. However, if you experience difficulties, please contact one of our employees. They will be happy to help you.

 

Restaurants

With the exception of Restaurant Mandschu and Rutmor's Taverne, all park restaurants are barrier-free.

 

Shows

Our shows are barrier-free or have a separate entrance for wheelchair users. Wintergarten and Wuze Town children's theatre can be reached via the normal entrances. Arena de Fiesta, Schauspielhaus and Silverado Theatre feature a separate entrance at ground level. Please contact our staff, they will be happy to help you.

 

Services

Wheelchair rental

Phantasialand offers a wheelchair rental service for guests with special needs. You are welcome to call 02232/36-240 two days before your visit to ask for a wheelchair. Provided that a wheelchair is still available for this date, we will gladly reserve it for you and make it available for you at one of the entrances. There you can borrow the wheelchair on the day of your visit for a deposit of € 25,- or deposit of your identity card. If it turns out during your visit that you need a wheelchair, please contact the special box office ("Sonderkasse") at the Berlin entrance or our medical station in the Berlin area. Please understand, however, that especially at peak times with high visitor numbers shortages are possible and that we may not be able to offer a wheelchair to every guest in need at short notice.

 

Toilets

There are 6 toilets for guests with disabilities in Phantasialand. These are located at the special box office on the right at the Berlin entrance (outside the park), in Wuze Town, at the Silverado Theatre, at the exit of Chiapas next to Las Rocas ice cream shop, in Klugheim below Rutmor's Taverne and behind our Fantissima Theatre (limited accessibility, very steep ramp).

 

First-Aid-Station

The first point of contact for all health problems is our medical station in our Berlin themed area next to the Wintergarten exit at the Pferdekarussell. The staff of our medical station are exclusively trained paramedics.

Experience hotels Ling Bao und Matamba

Short trips in beautiful winter worlds

Walk on a carpet of light in the paradise of Asia or relax in the exotic jungle by the campfire: in the Phantasialand Resort, magical days end with magical nights. And the dream of distant continents comes true!

Explore our theme hotels

Dogs in the park

Dogs are allowed on a leash in the park. Please understand that our attractions and shows are excluded.

Pocket and security checks

Important note to pocket and security check

We have adapted our security regulations and carry out pocket checks at all park entrances. For a given occasion, personal checks are also carried out. These controls are for your safety. To ensure a smooth process, we ask for your understanding and assistance.

Find out more

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