Entry terms
Excerpt from Phantasialand House Rules
1. Upon buying ticket(s) or entry into PHANTASIALAND, the visitor acknowledges the following terms and conditions of entry and use as binding.
2. The entry ticket entitles the visitor to enter PHANTASIALAND during the opening times (see the opening hours calendar at our website for precise information on opening days). The current daily opening hours can be found on the digital information displays.
The admission ticket becomes invalid once the premises are exited.
In the event of early closure of PHANTASIALAND, for example during the pre‑ or post‑season or due to force majeure (e.g. weather conditions, pandemic, official orders or other unforeseeable external circumstances), there is no entitlement to a full or partial refund of the admission price.
3. PHANTASIALAND does not tolerate any weapons or dangerous items on the park premises. For this reason, the Visitor undertakes to refrain from carrying/bringing any weapons or items listed in Annex 1, Section 1 (4) of the German Weapons Act (Waffengesetz) and in the list of weapons in Annex 2, Section 2 (2–4) of the German Weapons Act onto the park premises (including the Fantissima theatre, event venues, etc.) and into the hotels; this includes having someone else bringing them for you. This ban also extends to replicas of these weapons with the appearance of said weapons, as well as fake weapons, whose general external appearance evokes the appearance of the aforementioned weapons. It is also prohibited to bring other dangerous items into the park that could cause injury to people.
4. The visitor declares that they agree to detectors being used upon entry to the park premises/hotels to check compliance with the ban set out in accordance with Item 3. These checks are supplemented by random bag checks as required.
5. If the visitor is still found to be carrying weapons or items as specified under Item 3 before, during or after entering the park premises/hotel, the visitor declares that they agree to the weapon or item being disposed of without compensation and the visitor is denied access to the park premises/hotel without compensation or that the visitor will be required to leave the park/hotel premises without delay and without any compensation.
If such a determination is made in the case of a member of a group, the above regulations apply equally to all members of that group.
6. The visitor is required to present his/her entry ticket to supervisory staff at their request. Anyone found not to be in possession of a valid entry ticket shall be required to pay a flat rate of €100 in compensation for all entitlements bestowed by the ticket. There is an express possibility of criminal prosecution resulting from unlawful entry under section 123 of the German Criminal Code (Strafgesetzbuch or StGB) and resulting from entrance obtained by deceit under section 265a of the StGB.
7. Every visitor is required to wear full clothing and shoes during his/her visit in the park.
8. Children under the age of 12 may only be admitted when accompanied by an adult. All escorts and parents are liable for their children. For visits by groups of children, one person must be appointed as responsible. The accompanying adult is responsible for supervising the children and, in particular, for ensuring their safety and protecting them from injury.
9. The individual attractions and show performances at PHANTASIALAND are available for the visitor to use freely within the scope of their intended purpose. Visitors are prohibited from entering areas of attractions or show areas that are not intended for use and from leaving the marked paths. Any additional fees required for a particular attraction or performance are listed separately at the entrance. Temporary and/or technically related operational shutdowns of individual attractions, as well as the cancellation or modification of show performances, do not entitle visitors to a reduction or refund of the admission price; this applies equally to operational restrictions, cancellations or changes that are required for safety reasons due to force majeure (in particular weather‑related circumstances).
10. All attractions are used at the visitor's own risk. The visitor is responsible for looking out for his/her own safety, in particular by using the safety equipment in place, exercising the necessary care at entrances and exits, observing signs providing information and instructions, and following any orders issued by supervisory staff. Loose items must always be securely stowed away and must not be held in the hand.
Pregnant women shall refrain from using the rides for their own safety and for the safety of their unborn child.
Due to the safety and usage regulations of the attractions, guests with special needs are generally excluded from using the rides. However, with reference to the German General Equal Treatment Act (Allgemeines Gleichbehandlungsgesetz), self‑determined use may be permitted following an individual assessment, provided that the guest has been informed in detail about the risks arising from their specific needs. The relevant assessments and conditions of use are set out in an information brochure, which is available only in German. Guests who require further information or assistance are strongly advised to contact Guest Relations prior to using any attractions. Multilingual staff at Guest Relations are available to provide further information and address any questions. Depending on the type and extent of the individual needs, specific usage options may be granted. In each case, this requires the signing of a usage and waiver agreement on site at Guest Relations in the theme area Berlin.
Please inform yourself about the conditions of use for guests with special needs prior to your visit or upon arrival at Guest Relations.
11. For safety reasons, the use of transport devices in the theme park is only permitted to a limited extent. Only pushchairs in standard design – such as combi pushchairs, (travel) buggies or models with carrycots – are allowed, provided they are used by a child. The maximum permitted dimensions are 105 cm in length, 75 cm in width and 125 cm in height, including handles or any protruding parts. Not permitted are handcarts and similar transport devices, even if fitted with a child seat, as well as bicycle pushchairs or pushchairs that are used exclusively for transporting luggage by adults. Wheelchairs required for medical reasons are permitted. Further exceptions are only possible on medical grounds and must be applied for in writing in advance. Rental pushchairs are available, subject to availability, from Guest Relations at Kaiserplatz in the Berlin theme area; a deposit of €20.00 and a daily rental fee of €3.00 are required. Lockers for luggage storage are also available in the park for a fee.
12. Dogs are welcome at PHANTASIALAND under the following conditions: All dogs must be kept on the lead in the park in accordance with the NRW Regional Dogs Act. Owners must carry bags for the disposal of dog excrement. Dogs are not allowed in attractions, restaurants and shows, with the exception of guide dogs and assistance dogs. Assistance dogs must be clearly marked as such, and appropriate certification must be carried at all times. They are permitted in shows and restaurants but must be supervised at all times. Dangerous dogs in accordance with the NRW Regional Dogs Act and dogs of certain breeds according to §10 LHundG are not allowed in the park. Dangerous dogs include American Staffordshire Terriers, Bull Terriers, Pit Bull Terriers, Staffordshire Bull Terriers and cross-breeds among these and other dogs. The dogs of certain breeds (§10 LHundG) are the following breeds: Alano, American Bulldog, Bullmastiff, Mastiff, Mastino Espanol, Mastino Napoletano, Fila Brasileiro, Dogo Argentino, Rottweiler, Tosa Inu, Olde English Bulldog. Other pets are not permitted in the park.
13. Weather conditions may result in a risk of slipping on park premises (rain, hail, natural snow, etc.). This applies for artificial snow or snow used in the park for decorative purposes during the winter season, particularly in areas containing winter and snow-based attractions. The visitor is therefore advised to exercise the necessary care and attention throughout the entire park, for example by observing areas closed off by ropes, fences, trees, etc., wearing non-slip shoes, refraining from walking quickly and running, and using the hand rails in place. The visitor is not permitted to enter Lake Mondsee in the Fantasy area and any other areas of water within the park, whether frozen or unfrozen. In the event of damage resulting from failure to observe one of the points listed above, contributory negligence up to 100% may be allocated to the visitor.
14. Filming and photography for commercial purposes requires approval from the managing directors. Devices with a flash and private filming are prohibited during shows. If the visitor does not wish to be captured in any filming or photography taking place in PHANTASIALAND, we recommend avoiding the area where filming/photography is taking place and, in cases of uncertainty, informing the responsible Phantasialand staff or the film/photography team. Otherwise, we shall assume that the film or photographs can be used in public.
15. Filming and photography using mobile phones or other cameras during rides are not permitted on any rides and attractions. This includes smart glasses and comparable technologies. Body‑mounted (action) cameras as well as cameras attached to selfie sticks or other supporting devices are also prohibited.
The use of flash photography is not permitted during show performances; filming is likewise prohibited there for copyright reasons.
The carrying and operation of drones are prohibited throughout the entire PHANTASIALAND premises.
By using attractions, PHANTASIALAND is given the right to produce, save and display on screens, as well as sell pictures which have been taken of the passengers during rides without any further compensation.
16. Liability for any damages sustained in PHANTASIALAND shall be excluded. Liability for intentional acts shall remain unaffected. All complaints must be submitted to management before leaving the park premises; any subsequent claims shall be excluded.
17. Liability for the loss, theft, etc., of items that do not belong to PHANTASIALAND shall be excluded.
18. Children over the age of 12 are not permitted to use children's play areas; these areas are used at the Visitor's own risk.
19. To secure visitors under age, PHANTASIALAND does not sell alcohol to persons younger than 18 years.
20. Smoking is strictly prohibited in all queues, indoor areas and attractions.
In order to comply with statutory regulations and to ensure the protection of all visitors, the consumption of cannabis and cannabis‑containing products is prohibited throughout the entire PHANTASIALAND premises.
21. The visitor may be removed from PHANTASIALAND without any entitlement to a refund of the entry price if he/she harasses other visitors, enters and uses the attractions contrary to their intended purpose, fails to follow orders issued by supervisory staff or signs, jumps queues, or disrupts park operations in any other way. Supervisory staff are entitled to exercise all rights granted under the House Rules.
22. The visitor is obliged to compensate for all damage that he or she has caused intentionally. This includes, in particular, damage to property resulting from vandalism, such as defacement, graffiti or other damage to buildings, rides, decorations and other park facilities.
Accompanying persons are responsible, within the scope of their statutory duty of supervision, for any damage caused by children.
23. PHANTASIALAND Brühl records the regional identification code on the number plates of all arriving vehicles. It does not store the individual number plates for individual vehicles belonging to its visitors. The camera's signal is rendered anonymous by the local storage device and then immediately deleted.
24. The law of the Federal Republic of Germany shall apply. The place of performance is Brühl.
Version dated: April 2026