LOCKERS

Backpacks, motorbike helmet and other personal belongings are safely stored in our spacious lockers in the themed areas Berlin (horse merry-go-round Pferdekarussel) and Mexico (Colorado Adventure exit). For a fee of € 5, you will receive a convenient coded wristband in guest realtions (Kaiserplatz Berlin) and thus have access to your locker all day long throughout your visit to the park

WAITING TIME INFORMATION / OPENING HOURS

A list of current waiting times can be found on the info screens within the park. The precise locations of these can be found on the park map. We also inform you about the current opening times of the queues at all attraction entrances. You can also conveniently find all waiting and opening times as well as show times in the free Phantasialand-App.

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations (Gästeservice) we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

BABY-SWITCH

With the Baby-Switch, you as parents can also separately use the attractions for which your children are still too young - without having to queue a second time! Simply report to the first available staff member at the respective attraction. They will then issue a separate Baby-Switch ticket for the person waiting outside, which can then be used for faster access (access is shown on the respective ticket).

The Baby-Switch is offered at the following attractions: F.L.Y., Maus au Chocolat, Taron, Raik, Mystery Castle, River Quest, Colorado Adventure, Talocan, Chiapas - DIE Wasserbahn, Black Mamba, Winja's Fear, Winja's Force, Crazy Bats.

HEIGHT MEASUREMENT FOR CHILDREN

Most attractions at Phantasialand have height requirements. At Guest Relations we measure the height of your child and give you a corresponding wristband. Simply show this at the attraction to find out whether your child may ride it or not.

CHILDREN'S WRISTBANDS

Children's wristbands can be obtained free of charge from Family-Service and Guest Relations as well as all
park entrances. These wristbands can be used to write down the name of your child and your mobile number, so that we can call
you at any time if the little ones get lost.

We want you to feel at home with us. That's why you'll find some tips for guests with a disability here, so that you can plan your visit to Phantasialand even better.

You can find all the information you need for your visit on the following page:

See information

We reserve the right to conduct pocket checks at all park entrances. For a given occasion, personal checks are also carried out. These controls are for your safety. To ensure a smooth process, we ask for your understanding and assistance.

Dogs are welcome under the following conditions. However, please note that a visit to Phantasialand can be very stressful for animals. Our theme park features strong audiovisual impressions that may be unfamiliar and stressful for dogs. For the well-being of your pet, we therefore recommend that you refrain from visiting with your dog.

Important information fpr dogs in the park:

• Dogs must be kept on a leash (in accordance with the North Rhine-Westphalia Dog Act).
• A hygiene kit for disposing of dog faeces must be carried.
• Dogs are not allowed in restaurants or shows.
• Dangerous dogs (in accordance with the North Rhine-Westphalia Dog Act) are not permitted.
• Further information can be found in point 11 of our entry terms.

Companion and assistance dogs:

• Assistance and companion dogs are exempt from these rules.
• They must be labeled and the relevant certificate must be carried.
• They are allowed in restaurants and shows, but must be supervised at all times.